MM

Mel M. 3 years ago • From Google

Rating

Excellent

Exceptional medical care with compassion and efficiency

I've been a patient at Abbey Medical Centre since childhood, and as it adapts to the changing landscape of the NHS, I'm continually impressed by its warm, efficient approach to providing top-notch patient care. After taking a tumble on Wednesday, I reached out for an urgent consultation. Calling at 8am, I was promptly offered a 09:40 appointment that same morning. Dr Houlton conducted a comprehensive evaluation of my injury, offering guidance and choices with genuine compassion. She arranged an immediate X-ray to check for potential fractures (thankfully, none were found), and I was back home by 1pm. To my pleasant surprise, I've since received a follow-up text checking on my pain management. During my visit, I observed the receptionists skillfully and patiently assisting patients, efficiently handling prescription requests to minimize patient stress and unnecessary trips. They maintained this exceptional service level even amidst the most extensive junior doctor strike in recent history. Heartfelt appreciation goes to the entire staff for their remarkable dedication to our community's healthcare.

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