The Almondbury Surgery

I've been a patient at this medical practice for over a decade, and the recent developments are simply unbelievable. I've been attempting to schedule an appointment for my daughter for months now,..

The front desk staff at this facility are absolutely incompetent. They are completely unsuited for customer service roles and reflect poorly on the entire medical practice's hiring standards. Their..

Extremely condescending front desk staff! Regardless of your concern or medical condition, they display complete indifference! Utterly disrespectful and unpleasant. I won't be maintaining my..

Absolutely outstanding medical procedure 👏

I'd prefer to get medical care at a veterinary clinic than deal with that manager.

This medical practice is utterly hopeless, and it's astonishing that they continue to operate with such disregard for patients. Securing an appointment has become nearly impossible, with random text..

Given the immense challenges of the pandemic, I can only commend Almondbury Surgery for their exceptional service. They are sincerely striving to provide the best care possible under trying..

The website is completely non-functional, and their phone support is equally useless. Every call attempt results in an immediate disconnection. I'm considering changing medical practices, but that..

In the past, this medical practice was more accommodating when allowing patients to see their preferred physician. Today, my taxi arrived late, causing me to be 10 minutes behind schedule. I..

Welcoming and pleasant employees

Dr. [Name] is an absolute lifesaver! Their exceptional medical expertise and unwavering determination have been crucial in critical moments of my healthcare journey. The entire medical team..

I'm reluctantly awarding 2 stars solely because of the receptionist's efforts. I was skeptical about how bad the service could be, but they've managed to surpass my lowest expectations. Precisely at..

Absolutely dreadful customer service that sets a new low standard for basic human interaction.

Waste of time. Spent nearly half an hour on hold.

Completely ridiculous! Every time I attempt to call and schedule an appointment, the line cuts off at the first ring, and when I try to redial, it's impossible to connect with them.

The practice has seriously deteriorated in its service quality. Despite persistent attempts to schedule an appointment by calling at 8am, I'm consistently met with long wait times and ultimately..

Completely worthless experience waiting on hold for over 40 minutes, just to be informed they have no morning slots and refuse to schedule afternoon appointments via phone. Their only suggestion was..

The elderly receptionist is completely unbearable to interact with. Her demeanor is truly appalling, and in general, the staff appear incredibly unhelpful and seem completely clueless about their..

Every morning at 0800hrs when I phone to schedule an appointment, the staff are consistently helpful and never dismiss my request with weak excuses. The practice boasts highly skilled nurses,..

I'm understanding about potential challenges, but being left hanging for nearly half an hour only to be abruptly disconnected without any clarification is completely unacceptable.