Newgate Medical Group

Getting a doctor's appointment is absolutely impossible. I've been battling a serious cough and respiratory issues for nearly two weeks now. The Polish receptionist was dishonest about 111's..

GP demonstrated a thorough understanding of my medical background and symptoms. The consultation provided comprehensive insights into test results, potential underlying causes, and practical..

The customer service is abysmal, with a phone system that's completely dysfunctional and prone to disconnecting calls after lengthy wait times. The front desk personnel seem overly eager to..

Laura at the front desk went above and beyond to assist me, truly exceeding my expectations. I was incredibly impressed by her dedication and would strongly recommend recognizing her exceptional..

Met Nicola during my appointment, and she was incredibly courteous and professional. Her demeanor instantly put me at ease, creating a welcoming and comfortable atmosphere.

Spent ages stuck in a phone queue, only to have the call abruptly terminated before reaching a representative, leaving me incredibly frustrated and unhelped.

I recently experienced some complications with my online consultation, but today I received a helpful phone call regarding pain management that left me thoroughly satisfied with the physician who..

Truly exceptional medical care, with an incredible team that includes the welcoming front desk staff. The physicians are attentive and genuinely compassionate. After leaving Larwood Surgery due to..

Superb Care. When I required consultation with a Healthcare Professional, I contacted the medical center and was promptly scheduled for an appointment with a Specialist Nurse Practitioner within..

Subpar establishment with poor service.. They claim to be overwhelmed and crowded, yet when you're waiting endlessly due to an urgent matter, you quickly notice the place is completely deserted! If..

Spent thirty minutes queued up, only to have the call drop right when I was about to speak with someone! This is absolutely unacceptable - how can anyone possibly get medical attention like this?..

Hectic healthcare facility, yet managed to secure a physician consultation on short notice Grateful for the prompt service 😊

I utilized the medical consultation request form recently I completed the document at 07:59 and submitted it exactly at 08:00 in the morning A callback was received before 11:00 am. I consulted with..

Prompt and excellent support provided

Utterly pointless endeavor. Attempting to navigate their new triage system is an exercise in futility. Multiple attempts have yielded nothing but repeated messages about being at full capacity. This..

Absolutely appalled by the complete disregard and negligent care shown towards our senior citizens. The treatment of the elderly in this community is shameful, and the NHS should be deeply..

Completely worthless, they're solely focused on penny-pinching instead of addressing genuine problems, this establishment deserves total destruction 🤬

The employees are fantastic and genuinely strive to provide excellent service. However, scheduling an appointment is an absolute nightmare. In-person booking is impossible, and phone attempts are..

Absolutely terrible. It seems they have no genuine customer service, instead employing a so-called "system" designed solely to reject and discourage people.

I've attempted to contact them between 8-9am, supposedly the only appointment booking window according to their receptionists... Yet the calls consistently went to voicemail. Newgate medical group..