Colne Road Surgery

The employee was exceptionally welcoming, interactive, and highly competent.

I've been a patient at this surgery for some time, and I frequently want to emphasize how consistently impressed I am with their exceptional service. Today, I found myself in need of urgent..

Always attentive and willing to listen, they provide ample opportunity for you to fully articulate your needs and concerns.

Absolutely exceptional personnel and customer support beyond compare. Gratitude to Mr. DYLAN PAYNE for his assistance in scheduling an appointment for my family members. I wholeheartedly endorse..

I am utterly exasperated and let down by the persistent problem of extended wait periods at Colne Road Surgery. The recurrent delays stem mainly from physicians arriving behind schedule, creating..

I've been stuck on hold as the first caller for three-quarters of an hour with zero response. This is even more frustrating considering I had already attempted contact from another phone line and..

The quality of care has significantly enhanced; the nurse who assisted me was exceptionally courteous, friendly, and professional. I appreciate the excellent service. Thank you, Kieron.

Incompetent front desk staff who are clueless about their communication systems and office procedures. They consistently fail to relay messages, despite multiple requests on different days...

The customer service representative was incredibly kind and supportive, assisting me in scheduling an immediate appointment for my mother with remarkable efficiency.

I have been waiting now for at least 4 weeks for the practice manager to return my call. She is either off or in a meeting. I wanted to speak to her with regards to my frustration over mixed..

I had a fantastic visit to the Colne Road Surgery. Every staff member, from the front desk to the healthcare assistant, provided exceptional, thorough, and prompt service. I sincerely hope I receive..

After enduring a lengthy wait for my appointment, I was finally called in to see Elizabeth. She spent barely five minutes with me before declaring, "That's done." When I attempted to raise another..

The employees were incredibly supportive and responsive to my needs.

Kicked off the register 3 times already! After enduring a 6-week wait for an appointment, I was informed that I'm not even registered at this location. What an absolute mockery of a system.

I'd rate this zero stars if possible. After scheduling an appointment a week in advance through the surgery's reception, I was confirmed for the following Monday. Upon arriving for my scheduled..

Recently, my consulting work has been promising. I'm beginning to see a path forward and feel optimistic about the future.

Exceptional customer service, especially from the receptionist Dylan. I called seeking guidance and was immediately scheduled for my infant's medical consultation. Dylan's dedication and helpfulness..

I appreciate the prompt and efficient service you provided.

Absolutely delighted with this fantastic medical practice. The staff are incredibly helpful and accommodating. No request is too challenging for them, and they handle everything with remarkable..

Consistently stuck on hold for nearly an hour, only to be informed that no appointments are available for the next two months. Their staff shows zero initiative in helping secure a booking, simply..