Green Lane Surgery

The online information claims a walk-in consultation is available Monday through Friday for patients arriving before 10:30am. However, this turned out to be incorrect, which I discovered only after..

Getting an appointment at this medical practice is a constant struggle. You're forced to repeatedly contact the doctors just to secure a consultation, and when you finally do manage to schedule one,..

Completely stunned by the unprofessional behavior of the practice manager I contacted regarding a scheduling issue. When I called to address being told an appointment was made but wasn't, the manager..

I'm absolutely thrilled with Green Lane Surgery, where Dr. Thomas is our cherished family physician - she truly is a beacon of care and compassion. The incredible staff members Amelia, Mandy, and..

Dr. [Name] performed an absolutely incredible procedure - couldn't have asked for better surgical care or results!

As a patient at this medical practice, I cannot speak highly enough of the incredibly courteous doctors, nurses, and reception staff. It's such a warm and inviting environment where everyone..

What an exceptional medical practice. The front desk team truly goes the extra mile to assist patients. It's rare to find a clinic that offers such prompt same-day appointments!! Absolutely..

Steer clear under any circumstances

Terrible medical procedure that left me completely frustrated. They scheduled a follow-up appointment but failed to communicate that their office was relocating, causing unnecessary confusion and..

The front desk personnel were incredibly unprofessional and disrespectful. Anyone who struggles with customer interaction should seriously reconsider their career path. Their communication was abrupt..

The surgical procedure was exceptional, and the medical team was outstanding. When my husband experienced a cardiac event, Dr. Thomas was incredibly communicative, consistently providing me with..

Absolutely terrible customer experience

Never available for appointments, zero consultations, and the front desk staff was incredibly dismissive. They showed absolutely no concern about whether I would be seen, displaying a complete lack..

I'm completely baffled by any negative feedback about this practice, as they are truly exceptional. The entire team demonstrates compassion, expertise, and a genuine commitment to patient care...

The reception team is utterly incompetent and should be immediately terminated. I wasted an excruciating 80 minutes in the queue due to their complete inability to perform their basic duties. When I..

Terrible questionnaire experience. The approach feels biased and disrespectful. Reaching their staff is incredibly challenging, and scheduling an appointment seems nearly unattainable. The staff..

Every interaction I've had with the front desk staff has been marked by their exceptional friendliness and professionalism. While the phone lines can get quite busy and waiting times can be lengthy,..

Exceptional surgical procedure! Highly effective and I've encountered zero issues. Consistently supportive and friendly staff.

I've spent an exhausting hour on hold, desperately trying to reach a receptionist. Frustrated, I decided to physically visit the location while still connected on the phone. Upon arrival, I was..

Consistently courteous and supportive employees, with a straightforward scheduling process that makes booking appointments a breeze.