The 157 Medical Practice
YS
Yr S. 4 years ago • From Google
Great
The reception team's communication has significantly deteriorated over recent months. The service quality has noticeably declined, and getting anything done requires persistent follow-up. I frequently find myself making multiple phone calls because of their consistent communication failures. Despite these widespread issues, there is one exceptional staff member who stands out: Patricia. She is absolutely phenomenal and truly represents what excellent customer service should look like. Patricia is consistently professional, courteous, and meticulously respectful of patient confidentiality. When I need something handled, I specifically seek her out because I know she will complete tasks efficiently and thoroughly. Her dedication is so remarkable that I genuinely believe the practice would struggle without her support. While the other reception staff are disappointingly ineffective, the doctors themselves are excellent and provide the high-quality care you'd expect from a good medical practice. The reception team's performance significantly impacts patient perception, and Patricia single-handedly elevates this practice's reputation. I'm rating this practice 4 stars solely because of her outstanding work. Patricia, you are an incredible asset, and I hope the management recognizes your exceptional contributions.
Marisa Q.