It is understandable that the doctors are extremely busy and that it is very difficult for patients to get appointments with them. As I had a swelling on my hand, I approached my local chemist to get an opinion on it. It was suggested to me that I should see my GP as soon as possible.
Having said that, I did go to my GP surgery in Allendale Road.
As soon as I arrived at the reception, I was met by the staff who assessed my condition, contacted the doctor and made sure I was in the appointment within half an hour. It is simply unheard of for this to happen!
It is my expectation that I will receive consistent service at the very least. The fact that I am able to do that is what keeps me in the game. Further, I would like to mention that the exemplary service, which was provided by Dr Bagga personally, did raise my level of satisfaction. In numerous instances, she has under-promised, but over-delivered and gone the extra mile on a number of occasions.
She, electronically, arranged for an X-Ray within 24 hours, made an appointment for me to see a qualified technician at her surgery as part of a new service that she introduced to her patients, and all that was over the phone.
I am simply impressed. Thank you and Well done Dr Bagga for all you services.
Exemplary Service
It is understandable that the doctors are extremely busy and that it is very difficult for patients to get appointments with them. As I had a swelling on my hand, I approached my local chemist to get an opinion on it. It was suggested to me that I should see my GP as soon as possible. Having said that, I did go to my GP surgery in Allendale Road. As soon as I arrived at the reception, I was met by the staff who assessed my condition, contacted the doctor and made sure I was in the appointment within half an hour. It is simply unheard of for this to happen! It is my expectation that I will receive consistent service at the very least. The fact that I am able to do that is what keeps me in the game. Further, I would like to mention that the exemplary service, which was provided by Dr Bagga personally, did raise my level of satisfaction. In numerous instances, she has under-promised, but over-delivered and gone the extra mile on a number of occasions. She, electronically, arranged for an X-Ray within 24 hours, made an appointment for me to see a qualified technician at her surgery as part of a new service that she introduced to her patients, and all that was over the phone. I am simply impressed. Thank you and Well done Dr Bagga for all you services.