The Allendale Road Surgery

Exemplary Service

It is understandable that the doctors are extremely busy and that it is very difficult for patients to get appointments with them. As I had a swelling on my hand, I approached my local chemist to get an opinion on it. It was suggested to me that I should see my GP as soon as possible. Having said that, I did go to my GP surgery in Allendale Road. As soon as I arrived at the reception, I was met by the staff who assessed my condition, contacted the doctor and made sure I was in the appointment within half an hour. It is simply unheard of for this to happen! It is my expectation that I will receive consistent service at the very least. The fact that I am able to do that is what keeps me in the game. Further, I would like to mention that the exemplary service, which was provided by Dr Bagga personally, did raise my level of satisfaction. In numerous instances, she has under-promised, but over-delivered and gone the extra mile on a number of occasions. She, electronically, arranged for an X-Ray within 24 hours, made an appointment for me to see a qualified technician at her surgery as part of a new service that she introduced to her patients, and all that was over the phone. I am simply impressed. Thank you and Well done Dr Bagga for all you services.