AR

Aysha R. 4 years ago • From Google

Rating

Poor

Exhausted pregnant patient endures endless waiting room

I visited the doctor while 8 months pregnant and was advised to come when possible, given I have a toddler and needed to arrange childcare. After securing care, I arrived at 12 pm. I provided a urine sample at home to expedite the process and then waited and waited. An hour passed without being seen. I approached the receptionist, who contacted the doctor about a pregnant woman waiting over an hour. I remained patient, but two hours elapsed. By then, I was overheated, parched, and experiencing back and leg pain from the extended wait due to my advanced pregnancy. The doctor emerged, preparing for a home visit when the receptionist reminded him about me. He had completely forgotten. Though he apologized three times and called me, it felt inappropriate to wait over two hours for a mere two-minute consultation. I had left my toddler with someone specifically to attend this appointment. Both the receptionist and doctor were pleasant, but the excessive waiting was unacceptable. I was exhausted, thirsty, and hungry, having missed lunch. This situation highlights a clear need for improved communication and patient management.

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