Beechwood Medical Centre (Dalston)
VV
Vero V. 3 years ago • From Google
Poor
I scheduled a consultation for travel guidance and inquired about the process. The receptionist failed to disclose that Beechwood operates as a travel clinic where vaccines, even those typically free through NHS, require payment. During my appointment, the nurse claimed she attempted to contact me to explain the procedure, but I wasn't anticipating any calls and couldn't answer due to work constraints. She presented the vaccine price list, which is conspicuously absent from their website - a significant oversight. Ultimately, I paid £70 for hepatitis A and typhoid vaccines, with a £20 discount for being a registered patient, avoiding the full £90 charge. The appointment booking process was unexpectedly slow, which was frustrating considering the premium pricing. I expected more transparency about their service model and consequently cannot recommend them. I plan to switch to a clinic that genuinely provides National Health service rather than a semi-private approach. I appreciate that we ultimately resolved the issue by agreeing I could purchase vaccines from a pharmacy and bring them to the clinic for reimbursement - a sensible solution proposed by the Beechwood team. My recommendation: update the website to clearly state your travel clinic status and service prices. Additionally, staff should proactively explain service details during initial contact to prevent misunderstandings. Thank you for addressing my concerns promptly.
Arif K.