Birchwood Medical Practice

Recently, I've observed a significant increase in the duration it takes to connect via phone and schedule appointments.

Unable to get through to anyone when calling

The facility provides excellent healthcare services with a welcoming staff. Both the physicians and administrative personnel are notably approachable and helpful, consistently making efforts to..

Exceptional medical professionals, welcoming front desk team, and convenient scheduling. They're prompt in their communication and response times. If you've experienced the frustration of Montpelier..

I feel incredibly lucky to have been treated by such a compassionate and understanding physician (Dr H. Thomas) who genuinely listened, asked thoughtful questions, and arranged necessary tests. Her..

Impossible to reach via telephone, I'm planning to switch medical practices.

Absolutely dreadful situation. My recurring medication orders consistently fall through, forcing me to purchase my contraceptive pills from another pharmacy! The current state of the National Health..

The most compassionate and empathetic front desk staff I've ever had the pleasure of interacting with

I've been a patient at this GP practice for many years, and the nurses and receptionists are truly fantastic. However, their internal communication seems quite poor. For instance, I was instructed to..

Terrible communication and accessibility issues plague this healthcare provider. Their phone lines are constantly engaged, scheduling an appointment seems impossible, and there's a consistent pattern..

Consistently experiences significant delays when scheduling consultations or meetings.

Previously, this practice was reliable, with morning appointments easily accessible by phone. Now, it seems one must schedule health issues well in advance. They arbitrarily switched my primary care..

Steer clear of this medical practice without hesitation. My partner was a patient here and repeatedly encountered discourteous staff who made him feel unwelcome. However, the most egregious offense..

I accompanied my Afghan neighbour to the clinic in extreme pain who speaks no English . Alison at reception showed incredible compassion, understanding and patience. My lovely neighbour left..

Outstanding service. Staff was welcoming and went above and beyond to assist.

Utterly unhelpful and discourteous front desk staff member Alison, encountered after an extensive telephone hold time while attempting to schedule a consultation with Dr. Haque

The service quality is extremely subpar. Phone wait times drag on, exceeding 20 minutes... My personal encounter reveals serious issues: misplaced test samples, medical referrals failing to arrive at..

I've always appreciated the high caliber of doctors and the welcoming nature of the receptionists at this practice. However, booking an appointment has become incredibly challenging unless it's..

Endless waiting on hold, and they can't seem to hire enough staff to handle incoming calls efficiently! Update: Once more, I wasted over 30 minutes waiting, only to finally connect with a..

I attempted to obtain a medical certificate through an online consultation, submitting a request that resulted in a scheduled appointment a whole 10 days down the line! Absolutely ridiculous...