A

Anonymouse 13 hours ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Poor
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad
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The GP practice may still view the original submission.

Extremely disappointing experience with this GP practice.

I was waiting for almost three months for them to complete a very simple medical form containing just three questions, requested by Vitality private medical insurance provider. What is particularly frustrating is that I was told over the phone that Dr M. does not know what to put on the form because I had not previously contacted the practice about that issue. Instead of clarifying what information was required and resolving the issue, the process has simply dragged on for weeks. It is incredibly frustrating that something so straightforward has required this much chasing from a patient. I should not have to repeatedly call and follow up just to get a three-question form completed. The lack of communication, organisation and urgency has been unacceptable. Nearly three months for such a basic administrative task is simply not reasonable. Based on my experience, I have very little confidence in the way this practice handles patient requests.

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