Quayside Medical Practice

My elderly mother, who is 86, is currently receiving care at this facility. The administrative staff's performance is absolutely appalling. They desperately need a complete reorganization or should..

Dr. Mark Wiltshire is hands down the most compassionate physician I've encountered. His warm demeanor and reassuring approach make him stand out, and I'm completely committed to him as my sole..

I am deeply disheartened to report my disappointment with a medical practice I've trusted for over five decades. Their rigid system requires calling at 8am sharp for an appointment, which would be..

I'm facing a critical health challenge. My incontinence led to a 10-minute bathroom visit, causing me to arrive 10 minutes late to my appointment. Despite this, I was completely denied access to see..

A significant improvement over the previous Failsworth Group - and let's be honest, that wasn't a high bar to clear!

Why advertise an opening time of 7:30 if you're not actually going to be open then 🤷‍♂️

A top-tier medical facility that stands out among local healthcare providers.

Welcoming and personable employees

I scheduled my daughter's 3-year vaccinations through the reception desk, knowing they were due at this age. Despite the receptionist asking for my daughter's date of birth, I arrived today after..

Attempting to schedule an appointment for three consecutive days has been futile Wasted half an hour waiting on hold since early morning, only to be abruptly disconnected and now unable to reach..

Absolutely frustrating! Twice I was given automated scheduling for my daughter's immunizations, and on both instances, upon arrival, I was informed that the appointments were mistakenly generated..

Honestly I had great expectations about this Medical practice. people avoided giving their honest opinion. I found the receptionist lack telephones manners ( not all of course ) after seeing 3 GP ..

Reception upon arrival is absolutely terrible, with one of the receptionists displaying an extreme power complex. This is meant to be a compassionate profession, yet she appears to be completely..

The team here is truly exceptional, demonstrating remarkable compassion and providing top-notch medical attention. I cannot speak highly enough about this healthcare facility and would..

Absolutely abysmal customer experience

I recently utilized the online messaging service and found it to be incredibly helpful. It provided an efficient method of obtaining guidance and support regarding a health concern, comparable to..

Extremely satisfied with the surgical procedure, the service was prompt and responsive to critical requirements. I have just one minor suggestion: update the voicemail greeting. The current message..

Quickly connected via phone and scheduled an immediate appointment with a friendly receptionist. The consultation was comprehensive and left no room for criticism. Absolutely top-notch service from..

The practice manager's promises of improvement have proven hollow, with conditions deteriorating further. The persistent issues remain: impossible phone access, calls dropping after lengthy waits,..

Clinic is open for patient registration, yet I'm stuck in a massive waiting line exceeding 30 individuals with zero available appointment slots