Queens Road Surgery

Dr. seems completely clueless about medical treatments and doesn't appear to be a legitimate healthcare professional. Their service is terrible and unprofessional. They desperately need more..

Absolute frustration with this company's broken communication. I'd rate them zero stars if possible. They made a commitment to return my call, but it's completely empty. I initiated contact this..

Exceptional assistance from a delightful representative named Shakira. She stopped by recently and addressed every single one of my inquiries with remarkable thoroughness. She was truly outstanding!..

Unable to secure a medical consultation at this facility. Attempted to schedule an appointment but found zero physician availability. Extremely frustrating experience with no clear options for..

Extremely disappointing customer service. Regardless of the time you contact them, they consistently suggest calling at 8am for scheduling, but when you follow their advice, you're left waiting..

Pamela Charles is truly exceptional! She swiftly resolved my daughter's asthma medication issues in just 10 minutes. Absolutely remarkable, and she deserves recognition for her outstanding..

Throughout our four-decade relationship with this medical practice, we've consistently found their staff and service to be absolutely exceptional. Whenever we encounter an issue, they go above and..

Every visit means encountering a different physician, preventing any meaningful patient-doctor connection and resulting in a lack of comprehensive understanding of my medical concerns. The care..

This medical practice is arguably the most frustrating I've encountered. Their customer service is abysmal. Calling at 8 AM already means being behind over 30 people in the queue. Even when they..

Scheduling an appointment here is a nightmare. The front desk staff demonstrates zero customer service skills.

I'm a big fan of this medical practice. The staff consistently demonstrates exceptional customer service - they're approachable, kind, and highly competent. Nurse Jennifer Jusu is particularly..

Dr. Smith is absolutely phenomenal - I couldn't ask for a more compassionate healthcare provider. Their genuine concern for patient well-being truly sets them apart from other physicians I've..

Previously, this surgery was manageable. Booking appointments was challenging, but they made genuine efforts to help, offering slots a few weeks ahead or calling if openings arose. Now, the..

What a delightful overall encounter - the reception team was incredibly welcoming, and the female doctor (whose name escapes me) was absolutely fantastic: she conducted a comprehensive examination..

I've been attempting to reach customer service for what seems like an eternity. After patiently waiting an hour for a promised callback, I finally answered on the third ring, only to have them..

What a delightful medical practice. The reception staff are incredibly attentive and supportive, which truly enhances the patient experience - something that sadly isn't standard across all general..

The medical staff at Queens Road Surgery are exceptional and consistently demonstrate extraordinary dedication. However, their administrative team and appointment scheduling are utterly inadequate...

I’ve been coming here for 25 years and think it’s great. If you call at 9am you can get a same day appointment - a system that has never failed me. I’ve made one today at 9- saw a doctor at..

The service here is absolutely abysmal, with phone calls consistently going unanswered. I'm baffled as to why the top NHS administrative leadership isn't stepping in to address these issues. The..

Scheduling a consultation here is an exercise in pure frustration. No matter what time of day or method I try, securing a slot seems completely unattainable. Their booking system appears designed to..