Riverview Health Centre
FD
Faye D. 7 years ago • From Google
Bad
When I relocated for university, I discovered that registration at a single doctor's practice is mandatory. This meant I had limited options and registered at this practice, which I now deeply regret. Over the past couple of years, I have experienced recurring episodes of a throat condition and have consistently been provided with antibiotics before being rushed through appointments. My previous medical provider and the current practice have declined to exchange my medical records, which has prevented me from accessing a specialist procedure. As a result, I continue to incur costs for ongoing medication as my condition repeatedly returns. One staff member in particular has hurried me out of consultations on multiple occasions. I have become upset during these interactions, yet I have not felt supported or treated with compassion. The situation reached a breaking point recently when I scheduled an appointment for a contraceptive device fitting following an initial consultation. Given my anxiety about the procedure, I arranged the appointment well in advance and asked my partner to take time off work to drive me there and provide support afterwards. During the week leading up to my appointment, reception staff contacted me to confirm which type of device I preferred. I confirmed my choice and spent the evening and morning before my appointment mentally preparing myself. Upon arrival, I was informed that the device would not be available until later that day, and I would need to reschedule for two weeks later when the appropriate clinician had availability. Only one clinician at the practice is qualified to perform this procedure. I felt profoundly let down and overlooked. The device should have been ordered with sufficient advance notice to prevent this situation. I asked whether the procedure could be completed after the device arrived, but was told the clinician was fully committed for the following two weeks. I was extremely distressed, as I felt the practice had repeatedly mishandled my care. Additionally, if I return in two weeks, I will have to attend alone and arrange my own transport home. The clinician's response to my partner was dismissive and unhelpful. I requested to lodge a formal complaint and was given a form containing multiple reference numbers, placed on hold for an extended period, and offered minimal space to document my concerns. I intend to contact the practice management to pursue this complaint, though I have little confidence it will result in meaningful change. I am counting down to graduation so I can relocate and cease attending this practice. If you are a student in the area, I would strongly recommend registering elsewhere.
Theresa B.