Larwood Surgery

I'm convinced they either misplaced my sensitive information and then deliberately misled me about its recovery, or they managed to lose my data on two separate occasions. Both scenarios are..

Potentially the most disastrous medical facility in the United Kingdom. Here's what you can anticipate: Forgotten prescriptions. Absolute silence when errors occur (and they happen..

I'm confident the personnel are exceptional, but it's frustrating that I can't interact with them because the phone lines are constantly busy right at 8 o'clock. The digital platform is currently..

If a negative star rating existed, it would surely be popular! I am no longer a patient there, having transferred to Newgate, which operates as a medical practice truly should. It's incomprehensible..

A complete embarrassment, utterly incapable of managing even the simplest tasks, let alone handling matters of critical importance to human beings

The line moves at a snail's pace, but the employees are incredibly friendly once you finally make it to the front.

On 05/12/23, I encountered an extremely poor reception experience. The surgical reception team appeared to be overstepping their professional boundaries by making clinical judgments at the front..

Absolutely abysmal customer service. They've had their phone lines open, yet no one has bothered to answer despite continuous ringing. They conveniently hide behind the excuse of a full queue,..

I'd like to express my sincere appreciation to Andrea for her exceptional assistance during my registration and setup at the medical practice. She was incredibly empathetic to my circumstances and..

(2021) Extremely poor communication and procedural inefficiencies. Hospital letters are simply filed away or left neglected in trays for months. It's been increasingly challenging to accomplish..

absolute disaster of a surgical procedure, and now it seems they've switched their call center once more, which, like all their other services, is completely non-functional. After being a loyal..

Instructed to utilize online booking within a specific time frame, but the system is shut down in the morning. What's the point of having an online booking system if it's consistently unavailable?..

The medical professionals have been incredibly efficient and attentive from the start. My physician quickly arranged a CT scan and processed my blood tests within just seven days. The nursing staff..

My companion visited a nurse practitioner on July 28th, 2025, at 4:15 pm for a severely infected bite that was showing signs of spreading up her arm, appearing intensely red and swollen. The..

Needed to see a Dr. Only waited 1 week. Was seen by Dr Nelson. Once again,the whole experience could not have been better. Dr Nelson was truly excellent 👌.

Constantly overwhelmed, the staff appears either understaffed or simply unwilling to address patients' healthcare concerns effectively.

Once the staff is reached, they are friendly. However, every time we call, we're left waiting on hold for over three-quarters of an hour before connecting with anyone to schedule an appointment...

I've been struggling to contact the medical practice, with multiple failed attempts yesterday morning when I was disconnected, and later finding only emergency lines available. This morning, I'm..

During my visit with Dr. Ozcelik, I found him to be exceptionally courteous and compassionate. He effectively calmed my nerves and provided a clear explanation of each step of the examination. As..

Unable to secure a proper doctor's consultation, with healthcare professionals only available via phone if an appointment is even possible. I've been registered at this practice for two years and..