The Billesdon Surgery

I recently contacted the Billesdon Surgery to register as a new patient after relocating. Given my work schedule and lack of computer/printer access, I sought guidance on completing the necessary..

Exceptional personal engagement with the medical team during my visit today.

Around the holiday season, I experienced two urgent health situations. Although I dislike the morning rush for appointments, I managed to schedule consultations for both concerns and received..

Appalling customer service. Denied my 4-year-old an urgent appointment following an allergic episode and redirected us to a walk-in clinic, despite initially consulting 111 for guidance. Requested..

I'm thoroughly delighted with the welcoming front desk team, and the on-site pharmacy is truly exceptional. Their interactions have been consistently professional and courteous during my recent..

Utterly appalling service. I've been attempting to obtain a death certificate for my deceased relative (who passed away on Saturday) to register the death. My appointment was supposedly confirmed,..

I receive a message requesting me to contact the medical office. Upon calling, I find myself third in line. An hour passes, and I'm still holding, with automated messages continually expressing..

What an absurd operating schedule! The dispensary's phone lines are open for a mere two-hour window during weekdays, which makes absolutely no sense for customer accessibility.

I can't express enough appreciation for this medical team. It's evident that every staff member, from the physicians to the reception and nursing personnel, is genuinely committed to providing..

Absolutely Dreadful. I've been attempting to contact the medical practice all day long, yet I can't even get through to speak with anyone. The reception is non-existent, and the service is so poor..

Lindsey Tranter is truly exceptional. Her incredibly friendly, hospitable, and competent approach instantly put me at complete ease. Today's diabetic screening and blood work was remarkably smooth..

The quality has steadily declined, reaching a point where their service is now potentially hazardous. Booking appointments seems impossible, and there are constant errors with medication..

I called to schedule a medical consultation after transferring from another NHS practice, seeking a prescription refill and doctor's appointment. (Apparently, seeing a physician is only possible in..

The scheduling process for this medical practice is an absolute farce - I've been attempting to secure an appointment for a fortnight without success. The phone lines are perpetually congested,..

Superb medical procedure. Welcoming front desk staff, outstanding doctors, midwives, and nursing team. Continue maintaining your high standards!

Fantastic service just now. Made a call and arranged a physician consultation callback, received an immediate in-person medical appointment, and was also scheduled for a physiotherapy session on the..

Completely appalled by this medical facility's treatment of my mother post-hip replacement, leaving her without pain relief and forcing us to endure a lengthy phone queue tomorrow. When my father..

I've encountered a Surgery that is incredibly difficult to reach!,... And on the rare occasion you manage to connect, they bombard you with a pre-recorded message listing countless restrictions...

I had no previous issues with the surgical practice, but a recent interaction left me deeply frustrated. When attempting to discuss a medication-related concern, I was abruptly interrupted and my..

The friendly telephone operator was incredibly helpful and accommodating, managing to secure me a doctor's appointment despite my urgent needs.