PG

Paige G. 2 years ago • From Google

Rating

Great

Fantastic doctors and nurses but reception falls short

Dr Carmichael and Dr Cockbain are absolutely essential to this medical practice - they're truly exceptional professionals who keep everything running smoothly. Dr Syeid, who seems to be a newer addition, is equally fantastic. Nurse Iris is wonderful too, always ensuring children feel comfortable with her stickers and adorable blue plushie ❤️ I'm rating this four stars because the medical staff are incredible. Unfortunately, the reception staff are completely different. They're incredibly discourteous, constantly interrupting and preventing patients from speaking. When I explained that my autistic son struggles with transitions and meeting new doctors, they dismissively told me to "just get on with it" when I said I couldn't go to the hub. Clearly, they have no understanding of the immense challenges faced by families with special educational needs children. These staff members could learn so much from the compassionate approach of the doctors.

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