LR

Liam R. 4 years ago • From Google

Rating

Excellent

Fantastic doctors and staff at gladstone house

I've been receiving care at this medical practice since around 2012. The front desk team is incredibly welcoming and compassionate, even when they're clearly swamped with work. Doctors Farrands, Barnett, and Ratan are truly exceptional professionals who have provided me with tremendous support throughout the years, and I'm deeply appreciative. After examining various reviews, I believe it's crucial to understand that ALL general practice surgeries are experiencing enormous strain in delivering healthcare to everyone who needs it. In my assessment, the challenges (like busy phone lines and appointment availability) are actually less severe here compared to most other medical practices. Remember that Gladstone House offers an eConsult option on their website at any time during operating hours. I've utilized this service multiple times and been impressed by how quickly they respond, avoiding the need to wait on hold or interact directly with staff. A receptionist initially reviews your submission and then directs it to the appropriate healthcare professional. Personally, I find the eConsult feature incredibly useful. As someone who tends to be forgetful, I often struggle to mention all relevant details during in-person appointments. With eConsult, I can carefully review my written information and ensure I don't omit anything important.

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