Clarendon Medical Centre
IR
Immortal R. 3 years ago • From Google
Bad
The medical staff are OUTSTANDING, but the front desk personnel are utterly condescending and disrespectful. Basic courtesy seems completely lost on them. One receptionist in particular, with a distinct South Asian accent, was incredibly irritating during our entire interaction. When I asked a straightforward question, her responses were consistently antagonistic. These receptionists appear to have an inflated sense of self-importance - you're a front desk worker, not a physician, so tone down the attitude. It requires zero effort to be polite and professional. Their phone demeanor is so confrontational that I'd love to see them maintain that same approach in person, where they'd quickly adjust their tone. People deserve basic respect and kindness, and I'm not willing to tolerate disrespect from someone who struggles with basic administrative tasks like answering phones and using a computer. The practice should seriously consider implementing customer service training or perhaps remind these employees about fundamental interpersonal skills they clearly missed learning at home.
Lambs L.