MJ

Murial J. 10 months ago

Rating

Excellent

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Fantastic GP practice

I have ongoing health issues, I needed to see a GP called the practice at 08.00hrs and was 3rd in the queue. Receptionist Emma handled my call, she was polite, empathic and professional, she informed me Dr Smith would call me back as he was the duty doctor. An hour later Dr Smith called, asked pertinent questions and felt that he ought to see me, he was working from Eastney would that be a problem we agreed on a time. I have never met Dr Smith before, he was well informed of my medical history, after a thorough examination, he explained the results of blood tests. He listened to what my views were offered a solution to my condition and we agreed on the route we would go. I could not have received better care if I was seeing a private doctor. I believe that half the to any medical problem is the clinician listened and then discusses the management of my illness my expectations were met today. I have always been happy with the treatment I have received from the practice, the receptionists are well informed, polite and professional. Thank you

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