Church Lane Surgery (Braintree)

Their customer service is utterly abysmal, and their website is completely dysfunctional. Even after struggling to navigate their site - since they never pick up phone calls and only want to..

I've encountered the most abysmal GP practice imaginable, and today was the final straw. My 6-year-old is seriously unwell. Due to a road accident and subsequent closure, we arrived slightly late..

Complete disaster, most incompetent medical practice in the entire country STAY AWAY! Despite being first in line, I've been stuck on hold for over 40 minutes, and when someone finally picked up,..

Spent 30 minutes trapped in their phone queue, only to be abruptly disconnected without warning! After checking other customer experiences, it's clear this company operates with complete..

I'm a recent patient at Church Lane surgery, and the contrast with my previous healthcare provider, Blandford Medical Centre, is remarkable. At my old practice, I'd only seen a doctor twice in four..

Completely useless. If you're unwell, steer clear of expecting this procedure to provide any relief.

Completely unacceptable situation where my colleague endured a two-week wait for an appointment. Upon arrival, already feeling ill and extremely exhausted, she discovered the facility was entirely..

Personnel display an extremely discourteous and unpleasant demeanor. Upon attempting to contact the business via telephone, no representative is available to respond.

Absolutely the most disappointing medical practice I've encountered. Scheduling an appointment is nearly impossible. The staff appears completely indifferent to patient concerns! My strong..

Absolutely worthless service. They promised to email a referral link but never followed through. Months ago, they claimed they'd contact me within a month, which never happened. When I followed up,..

The communication with this medical practice is absolutely appalling. After repeatedly attempting to reach them for weeks, their eventual response is filled with conflicting and nonsensical..

Absolutely worthless, not even close to meriting a single star rating

Absolutely dreadful encounter with this medical facility today. Despite being a long-standing patient, I've been abandoned in excruciating pain, potentially facing a critical medical complication...

Don't be discouraged by the negative reviews about this medical practice. People are more likely to share bad experiences than good ones. I had a persistent health concern that I hesitated to bring..

Just underwent a cervical screening with Nurse Lorraine. My anxiety was high, but she was incredibly compassionate, offering guidance and comfort that truly helped calm my nerves. I have immense..

I've been with this surgical practice for three years, and I can confidently say it's continuously getting better. The staff are consistently helpful and welcoming. The new general practitioner, Dr...

Absolutely terrible customer service. Attempted to schedule a slot, but all available times vanished by 8:15 AM. I've been on hold with their office for more than a quarter of an hour. They've sent..

I regretfully must declare that this medical practice in Braintree is absolutely dreadful. Following the immense struggle I endured to secure a referral to Broomfield Hospital, I would now prefer to..

Getting an appointment is impossible, and their phone lines are always jammed. They're cutting off critical medications for patients who desperately require them, and the problems just continue to..

A dreadful medical practice that utterly failed me throughout January. I was unable to secure any appointments, ultimately leading to a two-week hospital stay with Pneumonia. After discharge, I..