JJ

Jenny J. 6 years ago • From Google

Rating

Excellent

Fantastic medical care at st marys surgery

This medical practice is exceptional. I've compared it to healthcare facilities across London, Norfolk, and Scotland, having been a patient here for four years and attending numerous appointments with multiple physicians. Every doctor I encountered was attentive, comprehensive, and ensured my comfort. Medical tests and referrals were processed efficiently. While securing appointments with specific doctors can be challenging - a nationwide issue - St Marys offers an excellent triage process and a user-friendly online booking system. Appointments are released in batches, and extended evening hours until around 7:30pm make scheduling more convenient compared to other practices. The on-site dispensary and pharmacy are particularly beneficial for patients requiring regular medications. I find some previous reviews frustratingly misleading. Many one-star ratings stem from isolated incidents like phone communication issues or complaints about specific staff members, which seems unfair when the doctors themselves are praised. Healthcare facility reviews should be balanced and thoughtful, recognizing their potential impact on patients' medical choices. While low ratings are acceptable, they should be substantiated with clear, comprehensive explanations rather than based on a single negative experience - something that could occur at any medical practice.

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