LK

Luke K. 4 years ago • From Google

Rating

Excellent

Fantastic medical care with understanding and compassion

I've been a patient at this medical practice for around 4-5 years now. While it can certainly be frustrating at times, I don't think people truly understand how hectic the surgery gets. You can't simply call and expect an immediate appointment. In my personal experience, they have always genuinely tried to help me, which I truly appreciate. The engage consult system is incredibly convenient and user-friendly. The patient navigators must endure so much daily criticism, and I believe most people fail to recognize their challenges. They're just human beings with limited capabilities. If you approach them with rudeness or a bad attitude, why would they go above and beyond to assist you? I'm giving them 5 stars, and I never typically write reviews, but every time I search Google for their contact details, I notice they're stuck at 2 stars - which is absolutely not an accurate reflection of their services. People are always quick to complain about negative experiences but rarely take the time to acknowledge good service.

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