JC

Jo C. 5 years ago • From Google

Rating

Excellent

Fantastic medical practice with caring and supportive staff

I've been a patient at this practice for a quarter of a century, and it's truly exceptional. The reception team is consistently warm and supportive, maintaining remarkable composure even when faced with incredibly challenging interactions. They absolutely deserve high praise. Throughout the years, I've had wonderful experiences with the doctors - while I've had personal favorites, I've never felt concerned about seeing any physician. There was one brief incident with a locum about five years back who wasn't thorough in reviewing my medical history, but that was quickly addressed. The secretarial staff are equally delightful. I've attempted to engage with the current practice manager, but they seem to maintain a less accessible approach compared to the previous manager, Harry, who was wonderfully approachable. I have no significant criticisms. Like many medical practices, reaching them by phone at 8am can be tricky, but patience pays off. My heartfelt appreciation goes out to the entire team - you're doing an outstanding job, and I genuinely sympathize with the challenging interactions you must endure from difficult patients. Your compensation certainly doesn't match the stress you manage!

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