Pikes Lane Centre
Helen G. 5 years ago • From Google
Excellent
Fantastic medical practice with caring and understanding staff
I'm genuinely puzzled by the negative feedback, as I've been a patient here for nearly half a decade and find them excellent. Compared to my previous medical practice, they're absolutely fantastic. While NHS budget constraints and the pandemic have created challenges, Dr Counsell and her staff are truly giving their all. Moreover, my experience shows that if you approach them with respect and courtesy, they'll respond in kind - but naturally, if you arrive aggressive and confrontational, you're likely to encounter difficulties!
Scheduling an appointment here is a nightmare, with wait times stretching to nearly a month. The electronic consultation forms are an absurd requirement, particularly when urgent medical attention..
Pikes Lane Centre
Tejal J.
These types of medical procedures end up overwhelming emergency departments. They consistently fail to answer calls and scheduling seems impossible.
Pikes Lane Centre
Ghani K.
During my visit to this medical practice with a companion, I witnessed how two Indian receptionists handled my friend's situation with extreme discourtesy and unprofessionalism. My friend, who..
Pikes Lane Centre
geoffrey c.
My partner is receiving care from these doctors, undergoing ultrasounds and blood tests. They contacted her to schedule a telephone consultation about her results, but the earliest available slot is..
Pikes Lane Centre
Kirk T.
This medical facility and healthcare center provides exceptional assistance and support.
Pikes Lane Centre
Rita B.
While scheduling can be challenging at times, the medical staff, particularly Dr. Mirza and Dr. Counsell, consistently provide top-notch care and professional service that makes up for any initial..
Pikes Lane Centre
Anne A.
The front desk staff are consistently friendly and appear genuinely engaged in their work, always striving to provide exceptional service and assist patients with any concerns. Dr. Tanoli..
Pikes Lane Centre
Luther C.
Absolutely abysmal service quality, scheduling consultations weeks ahead with nursing staff only to have them unexpectedly called off at the last minute 'due to unforeseen circumstances' - and this..
Pikes Lane Centre
s j.
The reception personnel display an incredibly discourteous attitude, behaving as if they're superior medical professionals. I strongly recommend avoiding their services, as they consistently treat..
Pikes Lane Centre
Gail C.
Utterly appalling the way this system operates, completely sickened by how individuals are being mistreated
Pikes Lane Centre
Kody T.
These doctors are absolutely terrible, with just one phone line and abysmal communication. Rux at the front desk cares only about herself and couldn't care less if patients get appointments for..
Pikes Lane Centre
Rizwan S.
Absolutely dreadful customer support that completely fails to communicate. Despite being first in line, I was left hanging on the phone for over thirty minutes with no response. On the rare chance..
Pikes Lane Centre
Christine P.
Despite the cumbersome and less-than-ideal experience of completing e-consult forms, which often lack appropriate categories for my specific needs, I remain largely content with the overall service..
Pikes Lane Centre
paul d.
I want to express my appreciation to the front desk staff at Dr. Mirza's office. Sue was incredibly kind and supportive in helping me resolve my prescription issue. Much gratitude.
Pikes Lane Centre
m 6.
The general practitioners themselves are fine, but the receptionists take rudeness to a whole new extreme without any justification. Scheduling appointments is an absolute headache, and even when I..
Pikes Lane Centre
Itsme A.
I'm genuinely perplexed by the negative feedback circulating about this practice, as my personal interactions have been remarkably positive. Having previously encountered two different general..
Pikes Lane Centre
Alinor G.
Brought my child to this location.
Pikes Lane Centre
louise d.
Utterly useless front desk staff who consistently fail to accommodate advance bookings. You're forced into last-minute appointments, which is completely unrealistic for anyone with a full-time job...
Pikes Lane Centre
Alma C.
Overall satisfactory. The physicians (assuming you can actually get an appointment!) are competent. The front desk personnel have been reasonably supportive when I've encountered issues.
Pikes Lane Centre
Philippa M.
Delightful staff who kindly assisted me in navigating the website and guiding me through the computer sign-on process
Pikes Lane Centre
Ess P.