LC

Lara C. one year ago • From Google

Rating

Excellent

Fantastic nhs service that truly delivers care

[update: 13 May 2025] Today I genuinely experienced five-star service from an NHS service, which felt like a rare occurrence after a considerable time. Submitted a triage form and secured an in-person appointment within a week! Met Dr Danny Sfeir who was exceptional and incredibly supportive. He was punctual. Provided me with a prescription and conducted a cervical screening on the same day. Additionally, I'm now scheduled for a blood test within the next week. I want to revise my previous critical review, as it's clear this surgery has implemented effective improvements over the past 3 years, creating an efficient patient experience. Previous review 2022 (2 stars): I've been a patient at this GP surgery since July 2021, and initially, the service was fairly dependable with minimal issues. However, since the start of 2022, particularly around springtime, it felt like the staff were completely absent. Triage forms took an excessively long time to process. There was a period when they were unavailable for about a week, causing me to abandon my attempt to arrange a mental health review that my GP had recommended for medication reassessment. I tried again on July 18th and successfully submitted a form. Two weeks later, I received confirmation of an medication review in 8 days. The problem is, I don't believe this situation is unique – it seems that across Greater Manchester, obtaining a GP appointment has become nearly impossible.

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