Stenhouse Medical Centre

I've consistently received excellent care at this medical practice. When I called to report that I had COVID but required antibiotics, the staff proved to be incredibly helpful and arranged for a..

The team demonstrates genuine empathy and kindness, consistently willing to assist, and regularly exceeds expectations in their service.

Being required to pay for prescriptions every month rather than every two months. No acknowledgment of the issue, only justifications. If this occurs a fourth time, I will lodge a formal written..

I've never experienced any issues at this surgical practice, and I'm consistently satisfied with the treatment I get. Today was typical in that regard. However, Dr. Strickland-Palmer truly exceeded..

I've been coming to this practice since I was a child, and my experience remains excellent now that I'm grown. I've started taking advantage of their digital platform, which is intuitive and beats..

You call to book an appointment and they tell you to phone back the following week. When you do call back, they give you the same response. It's ridiculous.

I cannot praise this medical practice and the outstanding support they've provided to myself and my loved ones enough. Even with the significant pressures facing the NHS, they consistently..

For the second time, I spent 45 minutes waiting on the phone only to be instructed to visit in person and complete paperwork, which isn't feasible due to my job commitments and I'm unavailable for a..

I've never experienced such poor service at a medical practice before....nobody picks up when you call! I waited 35 minutes to speak with someone despite being first in the queue. How is it..

The staff at stenhouse medical centre have consistently provided us with excellent service. The receptionists are courteous and accommodating, and when you're unwell and believe it requires..

The front desk personnel displayed poor manners and provided minimal assistance. After a 45-minute hold time, they repeatedly informed me that all available slots were booked and instructed me to..

I'm unable to complete the registration process. Despite my attempts over the past three weeks, I haven't been able to finalize my registration. It's impossible to reach any of the local doctors by..

I've generally had positive encounters at this medical practice and my healthcare concerns have typically been addressed satisfactorily. Nevertheless, my latest appointment left me feeling somewhat..

Would rate zero stars if possible. I waited for over an hour and ten minutes without being attended to, so I walked out. The physicians seemed more interested in staying in their offices making..

I've never experienced a better medical practice. Getting an appointment is never a problem, whether in-person or via phone consultation. The doctors take time to hear you out without making you..

It's already challenging enough for me to overcome my anxiety just to schedule an appointment, and then I have to deal with the unnecessary mask requirement still being enforced. They kept..

I registered with Stenhouse Medical Centre several years back. I'm 42 and have witnessed the changes in the NHS over the past dozen years (I'll refrain from making this a political commentary). The..

We truly appreciate the outstanding service you've consistently given to both me and my child. You're always there for us precisely when we need you most. We're grateful for everything you do.

Awful appointment regulations and unfriendly personnel. It's impossible to maintain continuity with a single physician, which is especially problematic for complicated medical situations.

The team consistently demonstrates helpfulness, and I receive my requested appointments nearly every time. When they're unable to accommodate my preferred slot, they always explain the reasoning and..