Colne Road Surgery

The customer service representative was incredibly kind and supportive, assisting me in scheduling an immediate appointment for my mother with remarkable efficiency.

Nurse Waterworth was incredibly helpful and addressed every query I had. After I shared my health issue, she promptly scheduled a same-day consultation with Dr Pedro, who was equally compassionate..

I scheduled a phone consultation and was assigned a 13:40 slot. By 2pm, no call had been received. When I contacted the medical practice, they claimed they don't provide specific appointment times,..

Professional service with a punctual arrival and a delightful nurse. The experience exceeded my expectations. Couldn't have been more satisfied. Much appreciation.

I reached out today and spoke with Fatama, who was incredibly accommodating. She swiftly scheduled an appointment for me, which I truly appreciate. Many thanks for her excellent service.

The staff provided excellent guidance and thoroughly explained all the essential information I required.

Sana iqbal was exceptional. She truly grasped the critical nature of my brother's medical situation and demonstrated extraordinary commitment to ensuring he received the necessary care and attention.

Exceptional customer service, especially from the receptionist Dylan. I called seeking guidance and was immediately scheduled for my infant's medical consultation. Dylan's dedication and helpfulness..

Scheduled an urgent consultation as promoted, but when I arrived, they claimed no record of my booking. The front desk staff attempted to help, yet the situation remained unresolved, ultimately..

It's decent enough if you consistently see the same physician, but things can get tricky when you end up with different doctors each visit.

Truly exceptional experience with a wonderfully laid-back environment. The healthcare professional was attentive, took considerable time to explain my medical situation thoroughly, and provided..

On 15/07/25, I was dismissed from the practice for a missed appointment, despite the fact that they had originally cancelled it without notifying me about rescheduling. When I confronted the staff..

Incompetent front desk staff who are clueless about their communication systems and office procedures. They consistently fail to relay messages, despite multiple requests on different days...

Courtney conducted our blood tests with remarkable professionalism. Her efficient manner and warm demeanor quickly helped my husband feel relaxed and comfortable during the procedure.

My interaction today was truly pleasant, with the physician demonstrating remarkable tenderness and providing a compassionate approach during the entire consultation.

I've been stuck on hold as the first caller for three-quarters of an hour with zero response. This is even more frustrating considering I had already attempted contact from another phone line and..

I've been a patient at this surgery for some time, and I frequently want to emphasize how consistently impressed I am with their exceptional service. Today, I found myself in need of urgent..

I am utterly exasperated and let down by the persistent problem of extended wait periods at Colne Road Surgery. The recurrent delays stem mainly from physicians arriving behind schedule, creating..

Dillon was exceptional and incredibly supportive, genuinely putting in maximum effort to assist me. He truly demonstrated outstanding dedication to patient care. I'm deeply grateful for his help.

The staff were incredibly welcoming and went out of their way to assist me.