St Edwards Medical Centre

The personnel here display a distinct lack of compassion and professionalism. The medical practice's management is in complete disarray, with supervisors who seem woefully unqualified and incapable..

Immense gratitude to Yvonne at the front desk for helping me secure a letter, and kudos to the doctor too. This support significantly simplifies my upcoming medical consultation process.

I've been a patient at this practice for over a quarter-century. The physicians are competent, but the front desk personnel are absolutely dreadful. They consistently display rudeness both on the..

Getting an appointment here is incredibly challenging, regardless of how critical your medical situation might be. While I recognize the receptionists are meant to serve as care navigators who..

I stopped by the medical office shortly before 1pm today to retrieve a copy of my blood test results that had been emailed to me. After some difficulty, the receptionist finally printed the..

After enduring a one-hour wait, they finally picked up and acted as if they couldn't comprehend me before abruptly disconnecting the call. Such unprofessional conduct is unacceptable and potentially..

I wish I could rate this zero, but the system won't allow it. This medical practice is a complete disaster, with zero coordination between staff. Getting blood test forms is impossible - they claim..

Dialed precisely at the recommended time, only to encounter an infuriating maze of automated responses. Spent nearly a quarter-hour attempting to navigate their phone system, repeatedly receiving..

Front desk staff displayed an appalling lack of customer service skills and is completely unsuited for any role involving interpersonal communication.

Recently relocated from Brentwood to Romford and signed up with St. Edwards Medical Centre through the NHS online portal. I'm now feeling quite apprehensive about my choice! The technology for..

A total nightmare to navigate. The schedule is an incomprehensible mess of conflicting and disjointed time slots...absolutely terrible...

The personnel were incredibly supportive and accommodating. The front desk team demonstrated exceptional collaboration. In summary, a highly satisfactory experience.

I was compelled to find a new medical practice due to the chaotic administration and unprofessional behavior of the reception team. While the physicians themselves seem pleasant, scheduling any kind..

The front desk management is a complete mess, with the reception staff consistently avoiding accountability for their errors. If you attempt to schedule an appointment early in the day, they'll..

I'm consistently unable to secure a timely slot and have been waiting for three whole months just to get my prescription refilled.

This review focuses solely on the reception experience! I haven't attended the appointment yet. The reception staff urgently require some professional training. Their manners are completely..

I left feeling utterly let down by the front desk staff's demeanor. Their lack of warmth and courtesy was striking, with not even a hint of a smile. While the medical professionals themselves were..

Unprofessional and disrespectful front desk personnel who made the entire check-in experience unpleasant and frustrating.

My encounter with Saint Edwards Medical Centre was utterly disheartening. Each interaction I've had involves staff members displaying a consistently poor demeanor. During my latest phone..

I had been a patient at this surgery since 1984 but departed in February 2025. The doctors are excellent, but the administrative backend is seriously subpar. I tolerated this because I could always..