Church Lane Surgery

Since relocating to this neighborhood a year ago, I've consistently experienced the medical practice as exceptionally supportive and welcoming. They've been incredibly responsive to both myself and..

Utterly appalling conduct from a specific physician. I reached out to obtain her prescribed medications following the hospital's discharge notification. Typically, this process is straightforward,..

Once a top-tier medical practice in Brighouse, they've now fully committed to the "no doctor appointments" approach, hoping patients will miraculously recover through endless video consultations..

Been waiting for bllod test results for months. Can't get repeat prescription for eyedrops. Don't send prescriptions to pharmacy

Incredibly frustrating delay in scheduling, completely unacceptable customer treatment

I've consistently received excellent medical attention from the physicians and nursing personnel, with no issues regarding the administrative team. The sole challenge lies in scheduling..

absolute nightmare of a medical practice. repeatedly, I've left their facility feeling more emotionally drained and distressed than when I arrived. the physicians demonstrate a complete lack of..

Utterly unbelievable that I'm required to show photo identification despite being a UK citizen for over three decades. Complete nonsense. The medical practices are in disarray, with discourteous..

I attempted to contact the medical practice and, after considerable difficulty, finally reached someone who abruptly terminated the call while I was mid-conversation. The behavior was extremely..

The staff at this medical practice are consistently kind, supportive, and understanding. My experiences with Church Lane Surgery have consistently been of the highest quality in terms of patient care.

Arrived at the medical practice early morning around 8:05 am to schedule an appointment, only to find that every single slot was already taken. It was puzzling how all available times could vanish..

New booking system makes scheduling an appointment impossible for a whole week. They tell me to just show up at 9 or 11, but that's completely impractical. I have a daughter in nursery from 9 am to..

Absolutely dreadful surgical experience in Brighouse. The personnel lack basic courtesy, and their scheduling process seems intentionally crafted to deter patients from seeking care.

The staff at the front desk are completely disinterested, barely acknowledging patients when they arrive. Scheduling an appointment is an absolute farce. These receptionists desperately require..

Throughout my two decades as a patient at this medical practice, I have consistently received excellent care and top-notch service.

Spent nearly an hour on hold today, crawling from position 20 to position 2 in the queue, only to have the call abruptly disconnected. Exceptional service from Church Lane Surgery - NOT! I rarely..

They coerce agreement. They completely disregard individual self-determination. They communicate with highly capable autistic adults in a patronizing, infantilizing manner. The supervisor is equally..

I've consulted numerous medical practices due to frequent relocations, and this one truly stands out as the finest. The staff are incredibly warm and accommodating, and they're consistently..

Terrible experience. The receptionist from South Africa is arguably the most repulsive individual I've ever encountered. Their new booking process is completely ridiculous. It's obviously designed..

We've been patients at Church Lane Surgery for nearly a quarter-century. Although it's clear that certain aspects of their service have changed since the practice was smaller, this is reflective of..