SA

Stuart A. 2 months ago

Rating

Great

  • Appointment

    Average
  • Reception

    Bad
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Great
  • Seen On Time

    Great

Farnham Park Health Group

The Doctors are very good once you are able to get to see them. The reception staff are terrible. They do their very best to stop you having any form of contact with a Doctor. They make an assessment of the condition on which you are reporting and only if they deem the symtoms to be a sufficient cause do they even pass it on to a Doctor. They are also obstinate, inconsiderate and uncompassionate. The example in particular that I have in mind is that having had an assessment made by a consultant for a potentially very serious condition, I received a phone call from their secretary (or such like) advsing me that I should speak to my Doctor regarding the assessment made. When I contacted the reception at Farnham Park Health Group they refused even to give a message to my Doctor, asking for them to contact me to discuss the assessment made by the consultant. I clearly explained FOUR times to the lady on reception that I had been advised to speak to my Doctor regarding an assessment made by a consultant, but she was totally dismissive and refused to listen to me. I subsequently put the phone down in frustration (to put it mildly). I have now registered with another surgery. I would never recommend Farnham Park Health Group to anyone unless I was certain that the current reception staff had left of their own accord or been sacked. (which they should be)

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