Farnham Park Health Group
Stuart A. 2 months ago
Great
Appointment
AverageReception
BadCleanliness
GreatCare
ExcellentRespect
GreatSeen On Time
GreatFarnham Park Health Group
The Doctors are very good once you are able to get to see them. The reception staff are terrible. They do their very best to stop you having any form of contact with a Doctor. They make an assessment of the condition on which you are reporting and only if they deem the symtoms to be a sufficient cause do they even pass it on to a Doctor. They are also obstinate, inconsiderate and uncompassionate. The example in particular that I have in mind is that having had an assessment made by a consultant for a potentially very serious condition, I received a phone call from their secretary (or such like) advsing me that I should speak to my Doctor regarding the assessment made. When I contacted the reception at Farnham Park Health Group they refused even to give a message to my Doctor, asking for them to contact me to discuss the assessment made by the consultant. I clearly explained FOUR times to the lady on reception that I had been advised to speak to my Doctor regarding an assessment made by a consultant, but she was totally dismissive and refused to listen to me. I subsequently put the phone down in frustration (to put it mildly). I have now registered with another surgery. I would never recommend Farnham Park Health Group to anyone unless I was certain that the current reception staff had left of their own accord or been sacked. (which they should be)
The quality of care at this medical practice has significantly declined. Patients endure excessively prolonged waiting periods, and attempts to reach staff via telephone go unanswered. Recently,..
Farnham Park Health Group
Tabitha F.
I've encountered compassionate physicians who genuinely try to address my medical concerns, but the administrative side of this medical practice is completely dysfunctional. Their decision to..
Farnham Park Health Group
Owais S.
Subpar assistance. The general practitioner's office is located within the hospital's primary structure, and the front desk staff demonstrates a complete lack of knowledge about the clinic's..
Farnham Park Health Group
Daniel S.
I attempted to book an appointment and was informed of a week-long wait. When I expressed my frustration, using the term "useless," the receptionists responded unprofessionally and defensively. I'm..
Farnham Park Health Group
Mandy M.
The staff consistently demonstrate warmth and politeness, making every effort to provide top-notch assistance. The general practitioners are incredibly accessible and supportive.
Farnham Park Health Group
Helen S.
The staff consistently demonstrate exceptional compassion, support, and expertise. They excel at providing prompt pediatric care. Despite the challenging circumstances created by our government's..
Farnham Park Health Group
Nick M.
I have absolutely no positive remarks about this medical practice. Their track record includes misdiagnoses, scheduling challenges, and a complete lack of empathy - and that's just scratching the..
Farnham Park Health Group
Donna H.
I've been attempting to obtain prescriptions for my diagnosed endometriosis and adenomyosis from my long-standing GP practice of seven years. They informed me that without being on the initial..
Farnham Park Health Group
Sandra P.
This system is truly impressive and has significantly improved. However, I can't help but sympathize with those lacking internet access, as the telephone support queue is incredibly frustrating and..
Farnham Park Health Group
Alessandra W.
After recently relocating to this area, I've been thoroughly impressed with this medical practice. Whenever I've required an appointment, they've managed to schedule me promptly and smoothly, which..
Farnham Park Health Group
Clair P.
Couldn't care less about the patient experience. The entire system seems designed to create unnecessary hurdles. There's absolutely no consistency in medical care. They assign you to a physician and..
Farnham Park Health Group
Luke A.
I'd award them zero stars if possible. EACH encounter with them has resulted in some kind of mistake. I submitted registration forms three separate times, with them consistently misplacing them...
Farnham Park Health Group
Declan F.
I won't delve into the initial issue I raised with them back in April 2024. However, what I can confirm is that seven months later, my complaint remains completely unresolved. In fact, to the best..
Farnham Park Health Group
Tom W.
What an absolute farce of medical care, truly unbelievable. I've been battling illness over the past week, developing a chest infection, so I contacted the GP surgery's receptionist who seemed..
Farnham Park Health Group
Gavin H.
My elderly mother, well into her eighties, is constantly struggling to secure a medical consultation. The practice appears deliberately obstructive, creating unnecessary barriers to her accessing..
Farnham Park Health Group
CEM C.
Truly compassionate and committed professionals, even amid the immense challenges confronting the National Health Service. It's remarkable how they maintain their resilience and continue to..
Farnham Park Health Group
Josh R.
Smooth and satisfactory surgical procedure overall
Farnham Park Health Group
J M.
Completely unacceptable!! Spent 35 minutes on hold. Initially positioned 5th in line, then stuck at 1st place for over 17 minutes before being disconnected abruptly. Such a frustrating misuse of my..
Farnham Park Health Group
Chris V.
I'm simply reinforcing the sentiments shared by numerous previous reviewers. Their customer service is absolutely ATROCIOUS! It's clear they view clients as an unwelcome burden, intentionally..
Farnham Park Health Group
Poochie73 L.
Always swamped with impossible appointment scheduling and barely managing to speak with a real person...when you finally secure an appointment, the doctors seem hurried and desperate to usher you..
Farnham Park Health Group
Chelsea N.