Sorrel Bank Medical Practice

I've been waiting as the first person in the telephone queue to book an appointment for 40 minutes.

The team members are very welcoming and approachable. It would be helpful if card payment facilities were available, as I had to make an unexpected trip home to collect cash.

I can genuinely say that the practice makes a real effort. I have consistently received good service. The reception team works hard to help patients.

I've been attending this practice since childhood, and when my own child was born, it seemed like the natural choice to register them here as well. Unfortunately, the standard of care has declined..

Excellent facility with a helpful approach and friendly team members.

Extremely well-informed and competent. X

The telephone lines are frequently engaged and difficult to reach.

Unsatisfactory experience at this medical practice. The reception team were difficult to reach by telephone. Staff interactions felt dismissive and unwelcoming. There were difficulties obtaining..

The receptionist was wonderful and incredibly helpful, demonstrating multilingual abilities and a great sense of humour. They provided excellent support and made a significant positive difference to..

The reception team's approach to patient care falls significantly short of expectations. Patients appear to be overlooked by both reception and clinical staff. I have been waiting for test results..

Following recent changes, the experience has become disappointing. Previously I would have rated this practice highly, but unfortunately the standard has declined significantly. The service quality..

I have consistently had a positive experience throughout my time as a patient. The entire team has provided excellent service and demonstrated genuine care. I am very grateful for the support I have..

A specialist sent correspondence through both email and postal mail with a date from mid-July. After multiple follow-ups, we eventually received the information we were seeking. The overall..

Prompt and efficient service. I came in ahead of my appointment time and was finished very quickly. Thank you for the speedy and professional care 👍

I had an excellent experience with the locum clinician I saw recently. They took the time to really listen to my concerns, didn't rush the appointment, and made me feel genuinely heard and..

This practice has declined significantly and does not demonstrate adequate care for patients. My experience with the clinician was disappointing and unhelpful.

A local practice that my wife attends, and I have accompanied her to appointments. She has seen a healthcare professional there who provided excellent care.

Attended for an ultrasound scan and found the staff member observing the procedure to be very pleasant. Arrived at the scheduled time with minimal wait. The appointment was efficient and..

I have had a very frustrating experience at this practice. Many of the clinicians appear dismissive and unhelpful, often refusing to consider referrals when they cannot provide treatment..

I really appreciate having to take time away from work only to receive a cancellation message just before my scheduled appointment was meant to begin.