Tower House Surgery

I've completely wasted my time. I spent forty minutes waiting just to secure an appointment for a child under 11 years old who needed a prescription. In the end, I was left with a message indicating..

I recognize that this medical practice, like many others, has been operating under significant strain since the pandemic However, I want to acknowledge that Dr. Annetts and her colleagues have..

Getting a medical appointment here is incredibly frustrating. I consistently try calling during early morning hours, but I'm always met with the same dismissive response: "Sorry, we're fully booked,..

My preferred physician is genuinely top-notch. However, scheduling a consultation is incredibly challenging, bordering on the impractical. This often necessitates traveling 15 miles to the Accident &..

Attended the six-week postpartum appointment with my infant. The self-check-in process was smooth and user-friendly, and we were called back promptly. A big thank you to Dr. G Rowland for being..

So many unwarranted critical remarks about the NHS. The healthcare system is under immense strain with limited resources, so be grateful for what's available and appreciate the service. If you can..

For 35 years, I've been a patient at this practice, but in the last three years, it has deteriorated dramatically. I tried calling at 8 am precisely, and no one answered; the surgery was closed. When..

Scheduling an appointment is nearly impossible. Each time I reach out, I'm informed they're completely reserved and directed to retry at 2 PM or 8 AM the following day. Their booking system activates..

Complete farce! Even if you're on the brink of a serious medical crisis, the supposedly "professional" front desk staff will dismiss your condition and claim it's not urgent enough to warrant an..

NEGLECTED MY NEWBORN An absolutely horrendous experience, I'd rate zero stars if possible. AVOID AT ALL COSTS. During my temporary stay, I tried registering my newborn and submitted the form..

Despite occasional difficulties reaching the practice via telephone - a common issue across most medical facilities nowadays - there has been a significant enhancement in the overall quality of care..

I desperately want to award zero stars. There's one receptionist, whom I've repeatedly encountered, who embodies pure malevolence. While medical office staff are often known for being brusque, this..

Terrible service. The call kept dropping mid-discussion. I'm planning to file a complaint about their unreliable connection.

Attempting to schedule an appointment has been incredibly frustrating. I've been trying to reach them for a full week, and their automated system keeps telling me they're occupied and to call back at..

Booking an appointment with this medical practice is completely unfeasible. The staff demonstrate an appalling lack of professionalism and customer service. When attempting to schedule a consultation..

Throughout the past decade, my family and I have maintained a predominantly satisfactory relationship with Tower House Surgery. Naturally, no healthcare provider is without flaws. Take, for example,..

I've been attempting to track down a prescription, checking both pharmacies with no success. I tried contacting the medical practice twice, and the last time I was first in line, waited 20 minutes,..

Hello, the medical practice has significant issues with their appointment scheduling system. Ever since the holiday season, my partner and I have experienced extreme difficulty connecting via..

Met with Dr. Shah today and was immediately impressed by her warm demeanor. She has an incredible ability to communicate complex medical information in a way that's easy to understand. Her..

I consistently experience excellent service from this team. A heartfelt thanks to Dr Dallimore for her prompt assistance and helpfulness! Continue maintaining your outstanding performance.