AM

Anna M. 9 months ago • From Google

Rating

Excellent

Feeling heard and taken seriously at last

I wanted to express my gratitude for the care provided at this practice. Both my partner and I have had disappointing encounters with other healthcare providers in the past, so it's genuinely refreshing to have found this service. Over the past year, I've needed support for several health concerns requiring both primary and specialist care. Regardless of whether my issues have been significant or minor, the clinicians here have never made me feel dismissed or trivial for seeking help. I consistently feel valued and listened to, which I cannot stress enough means a great deal to me. The practice demonstrates excellent organisation and prioritisation, managing to see patients promptly when there's urgency while also offering reasonable appointment times for non-urgent matters. My partner has a chronic condition that sometimes requires more rapid intervention than his hospital team can provide. The clinicians here respond quickly when he experiences flare-ups and demonstrate genuine knowledge about his specific health needs, which isn't always guaranteed with primary care for his particular condition. This means he receives the timely support he requires. We both feel confident and well-supported by this practice and are genuinely appreciative of the care we receive.

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