Spencer St Surgery

I was expecting to be able to contact the practice regarding a health concern, as I had been advised I could do so if needed. However, when I attempted to reach out, I was told this wasn't possible...

I had a very negative experience during a telephone consultation. I felt the manner in which I was spoken to was disrespectful and dismissive. When I requested a face-to-face appointment, I was told..

The check-in process is very straightforward and considerably more accessible than at many other practices. One of the clinicians here is also an absolute credit to the practice, demonstrating..

This practice provides excellent service and I'm very appreciative of everything they offer.

I called this morning to arrange an appointment for a family member who cannot access the online booking system due to having a basic mobile phone, so I had to pass the link to another relative who..

I genuinely appreciate this practice - I typically submit appointment requests through the online system, and I consistently receive a response call within a maximum of three working days. Every..

I was really disappointed by what happened this afternoon. My partner had an appointment and I was minding my young child in the waiting room. The child was going through a difficult phase and..

The staff consistently demonstrate politeness and a supportive approach, always willing to assist. While the workload occasionally means appointments may take a little longer than ideal, the wait..

I would honestly rather visit my veterinary clinic instead! The individuals responsible for scheduling appointments seem to be the main issue. These administrative staff members act as barriers to..

A hospital sent correspondence requesting a prescription for me. I followed up a week after receiving the letter and discovered it hadn't been reviewed yet, meaning I would need to wait at least..

I have consistently had good experiences at this practice. I actually switched from another surgery because obtaining an appointment there involved lengthy waiting periods. The online booking system..

I would rate the nursing staff very highly, as the vaccination programme was exceptionally well organised and efficient. However, I have limited feedback regarding the doctors, as I have not had the..

Consistently supportive and maintains a positive demeanor.

Very accommodating and helpful when I needed to request an urgent prescription due to my own oversight in timing. The staff member who assisted me over the phone provided excellent guidance..

My spouse has been attending this practice for over seven decades. Throughout this extended period, they have witnessed numerous transformations within the practice, including changes in staffing..

I was feeling quite unwell while waiting, and when my father called to check on me, a member of the reception team gestured for me to step outside. I found this approach to be unnecessarily abrupt..

I wanted to take a moment to acknowledge the excellent service provided by the reception team, as I feel they deserve more recognition in today's world. I recently called to arrange an appointment..

I have never experienced any difficulties when arranging appointments at this practice. The entire team has consistently demonstrated helpfulness and courtesy throughout my interactions.

I was unable to complete the registration process for accessing repeat prescriptions through the online system.

I believe this practice stands out as among the strongest options in the local area at present. While you may not consistently see the same clinician as you might at other surgeries, the overall..