Clifton Road Surgery
AN
Aqib N. 5 years ago • From Google
Bad
I have experienced substandard care and poor treatment on two separate occasions. This involved a particular clinician whom I visited on two separate occasions. During my first visit, I felt the consultation was conducted in an aggressive manner and I experienced a sense of being dismissed. As someone with longstanding health concerns, I felt the clinician made assumptions about my symptoms rather than listening to my account, and displayed an arrogant demeanor. I was uncomfortable throughout and resolved not to book with this clinician again. On the second occasion, I had to see whoever was available, and this was the only option. I attended with my elderly mother who has various health concerns. The clinician did not conduct a thorough initial assessment despite this being her first visit, and when I attempted to provide context based on my knowledge as her carer, I was told I was being facetious. I was then asked in a dismissive tone whether I was a medical professional, after which I was largely ignored while the clinician directed a series of rapid questions to my mother. The clinician did not appear to notice that my mother was finding it difficult to respond, yet continued this approach rather than seeking my input, despite my presence in the room. I felt the clinician prioritised their own viewpoint over patient care. When I tried to explain my role as my mother's full-time carer, the response was dismissive and disproportionate, with the suggestion that we should see another doctor. I did not feel my communication warranted this reaction. We did not receive a necessary referral that my mother requires. Only when we stood to leave in frustration did the clinician offer to review my mother's medications, which she urgently needed. Even then, there was reluctance in providing this service, and as we departed, the clinician again suggested we should see another doctor. When I raised this with reception, I was asked to submit a formal complaint as the practice manager was unavailable. It appeared this was not an isolated concern about this clinician. I have since learned from others that they share similar experiences with this clinician's approach to patient interactions. Given that the practice operates a zero tolerance policy for staff conduct, I question how this is applied consistently. This clinician holds a management position within the practice. While the practice has several capable clinicians, I have since transferred my care elsewhere. My previous medical records were not transferred in this process. I remain uncertain about the circumstances surrounding this.
Carissa T.