The Horn Lane Surgery

The reception team members are welcoming, courteous, and consistently supportive. The clinicians at this practice demonstrate genuine attentiveness and deliver high-quality care. I am very grateful..

The reception staff were excellent and demonstrated great helpfulness and compassion.

I have been disappointed with the service at this practice. Phone calls take a very long time to be answered, and emails often take a few days to receive a response. On one occasion, an appointment..

I am looking to register with a different practice as I feel I am not receiving the support I need for my health concerns. I believe the service provided has not met my expectations and I do not..

I have been attending this medical practice for a number of years, and I can confidently say that the standard of care provided is consistently of a high quality. The front desk staff demonstrate..

Excellent experience overall, with the front desk team demonstrating genuine helpfulness and attentiveness ✨

The receptionist ended the call while I was in the middle of discussing my daughter's test results, which I found to be unprofessional and disappointing.

The receptionist was very welcoming and provided excellent assistance.

The standard of care provided is so poor that I would not consider using this service for anyone or anything I care about.

The appointment was handled promptly and effectively. Both the reception team and clinical staff were welcoming and approachable throughout the visit.

This practice has not met my expectations. The clinician came across as dismissive and unhelpful. I also have concerns about how patient information is handled at reception, as it appears to be..

I had a wonderful experience at this practice and would like to express my gratitude to the clinical team for resolving my concerns efficiently. The doctors provided excellent care and the overall..

I have consistently experienced difficulties with this surgery. The reception service has not met my expectations. I required a repeat prescription and had a procedure on Friday. As I mentioned I..

I have attended several appointments at the practice and found the clinician to be efficient in evaluating presenting concerns to support patients effectively. Whilst it is acknowledged that the NHS..

I am very satisfied with the care I have received at this practice, which stands out as the best I have experienced. Having been a patient there for several years, I have consistently found the team..

I have been registered with this practice for over a year and have attended on several occasions, so my feedback reflects my cumulative experience rather than a single appointment. The entire team,..

I am consistently impressed by the exceptional quality of care provided by the entire team at this surgery. I frequently manage to get appointments on the same day, and the front desk staff are..

The entire practice, from front desk staff through to clinical staff, fell short of expectations. The service provided felt inefficient and wasteful of resources. This facility requires significant..

Excellent experience!! extremely supportive and accommodating

I have had a frustrating experience with this practice. After being unwell for an extended period with a fever, I attempted to contact the surgery multiple times but was repeatedly told I would be..