Victoria Medical Centre
Hoss G. 2 years ago • From Google
Bad
Felt dismissed and unsupported during stop smoking appointments
I attended appointments at the practice for support with smoking cessation. The healthcare professional provided me with patches at a particular dosage for several weeks. At the seventh appointment, I felt dismissed when told that the professional was unsure about my progress and indicated they could no longer assist me. I left feeling frustrated. Since that visit, I have considered raising a formal complaint but decided against pursuing it, as I was concerned my concerns would not be taken seriously. From my perspective, the professional displayed an unhelpful attitude throughout our interactions. I felt that as someone from a different background, I may have been treated less fairly than other patients might be. What troubled me most was being given an appointment only to be told upon arrival that the professional questioned why I was there. I had expected the dosage to be adjusted at that visit, but this did not happen. I formed the impression that the professional either lacked understanding of the treatment plan or had reservations about working with me. The manner in which support was offered made me feel it was being given reluctantly rather than as part of standard care. I am aware that I pay for prescriptions like all other patients. Additionally, I attended the practice the previous year regarding ankle pain. I felt that little was done to address this concern, and I have continued to experience discomfort since that time.
I required a mental capacity assessment form to be completed for my mother, as this was necessary for court proceedings related to managing her financial affairs. The practice declined to complete..
Victoria Medical Centre
Martin C.
I had a very poor experience at this practice. I found it extremely difficult to obtain appointments, and medication was adjusted without an in-person consultation for an extended period. This..
Victoria Medical Centre
Niki B.
I have found this surgery to be brilliant! Their response if you need an urgent appointment is superb and the nursing staff are excellent at taking blood!
Victoria Medical Centre
Steph S.
I'm struggling to know where to begin. My son is 14 years old. We relocated to the area two years ago after leaving a practice we were very satisfied with, and have found the experience here quite..
Victoria Medical Centre
Moira D.
The best medical professionals I have attended. They demonstrated a high level of professionalism, were very thorough in their approach, and worked efficiently.
Victoria Medical Centre
Tracey D.
Excellent surgery with particularly helpful reception staff. Service is always prompt and appointments with the GP can be arranged quickly. Would recommend the practice highly. Would have given five..
Victoria Medical Centre
Ramanjit K.
The team here is excellent, and I was particularly impressed with the healthcare professional I saw who provided helpful guidance. I'm very satisfied with the service I received!
Victoria Medical Centre
James C.
Called the day before requesting an appointment but none were available, so I was advised to ring before 10am the following morning. I phoned at 8:35am and again at 10am but was informed no..
Victoria Medical Centre
Sara G.
Received a text message from the practice requesting contact before 10am to arrange a same-day appointment. Submitted an online form at 7:30am regarding my young child who was unwell at that time...
Victoria Medical Centre
Debbie H.
I am writing this on behalf of my neighbour who required a medical certificate. When they contacted the practice, they were initially told an in-person visit would be necessary and that the surgery..
Victoria Medical Centre
Sam M.
Extremely dissatisfied with my recent experience. I was experiencing significant pain during a flare-up and was offered an appointment several days away, which felt inadequate given my condition. As..
Victoria Medical Centre
Davey F.
Appears to be a well-run practice. The staff are relatively new to their roles, and the facility has modern equipment.
Victoria Medical Centre
Jonny D.
It can be challenging to receive a response after submitting an online enquiry form. Despite submitting multiple forms, I have not yet received a callback.
Victoria Medical Centre
Elena D.
I have had a very frustrating experience with this practice. My young child requires ongoing monthly treatment for a neurological condition and relies on regular prescriptions for essential..
Victoria Medical Centre
Lance J.
I recently visited this surgery for the first time after experiencing delays in securing an appointment at my regular practice. The staff and clinical team made a positive impression from the..
Victoria Medical Centre
Anthony W.
It is difficult to secure appointments with adequate notice, which I find frustrating. The availability system does not meet my needs, and I have decided to seek care elsewhere. I felt the clinical..
Victoria Medical Centre
Kris G.
The team at the medical practice provided excellent service during my visit. I was very pleased with the care I received.
Victoria Medical Centre
Josh F.
Spoke to a lovely receptionist who was very professional and friendly. Just from a simple phone call I would recommend this place. What a delight.
Victoria Medical Centre
Francesca N.
Being someone who works within the healthcare system, I understand the demands placed on general practices, and I have found this practice to be excellent. The reception team has consistently..
Victoria Medical Centre
Elaine R.
I have been experiencing an acute skin condition for the past three weeks. When I requested a consultation, I received a callback the same day. The clinician I spoke with demonstrated genuine care,..
Victoria Medical Centre
Kevin D.