Hurley And Riverside Practices

I encountered a receptionist who appeared quite upset during my visit. Their demeanor came across as somewhat hostile and defensive from the start, which hindered productive dialogue. Instead of..

I felt let down by the service at this clinic. I was informed that a prescription had been submitted and was available for collection. Upon visiting the pharmacy, I discovered no prescription had..

The administrative team at the clinic has largely fallen short of meeting my expectations as a patient, particularly in their responsiveness to queries and concerns I have raised. I understand that..

I contacted the practice this morning on behalf of my child, as required by their nursery, but was unable to secure an appointment with a GP either today or within the following month.

I would like to commend and thank the clinician at The Hurley Clinic for all their help and hard work in arranging a hospital referral for me. They have been extremely supportive in trying to..

The service provided fell significantly short of expectations. Contacting the practice by phone proved extremely difficult, and email communications went unanswered. The overall experience was..

Having been a patient at this practice for over three decades, I have consistently experienced reliable booking processes and positive interactions with all staff members. Appointments have..

Underwent a surgical procedure on my finger and was advised to contact the practice to arrange for a dressing change the same day, as the surgeon stressed this was necessary. When I called the..

When you eventually manage to have a consultation with a clinician (assuming you do), they are supportive and useful, but the entire process leading up to that point is disorganised and frustrating.

I was extremely pleased with the way the reception staff and clinician advised and treated me at the clinic, finding the service to be very efficient and professional.

What a disappointing experience! The level of service fell well short of expectations. I wish I could have given an even lower rating to reflect my dissatisfaction!

This establishment operates more as a commercial enterprise than a medical practice genuinely focused on patient wellbeing. It is disappointing to see what appears to be a prioritisation of business..

This clinic requires significant improvement in their service delivery. When attempting to reach them by phone, I experienced lengthy wait times without receiving a response. On multiple occasions..

This practice has been a frustrating experience for me. The level of customer service has been disappointing, particularly the difficulty in reaching them by telephone. I have found the reception..

Unhelpful and discourteous experience.

Required a pregnancy referral from my general practice, but was informed they were unable to provide one despite the hospital indicating that such referrals were permissible.

This general practice fell short of my expectations.

We brought our baby in for the routine post-vaccination check-up. The healthcare professional who administered the vaccinations was excellent and thorough. However, during the subsequent..

The reception service fell significantly short of expectations. The front desk team did not meet the standards one would hope to see from an NHS practice. After making multiple attempts to arrange..

Was expecting to receive a call at 3.40 this afternoon, however it is now 8 in the evening and the call has not been received.