BP

Beth P. 7 months ago • From Google

Rating

Excellent

Felt genuinely heard during appointments

I've attended appointments twice, once during a period of illness in pregnancy and once more recently regarding concerns about my family member. The clinician I saw was outstanding on both occasions and helped me feel at ease right from the start. I've seldom experienced such a strong sense of being listened to by a healthcare professional. My appointment did run approximately 20 minutes behind schedule, but I'm maintaining my 5-star rating because this is fairly common across many healthcare settings, and it's evident that the clinician was prioritising giving patients adequate time rather than rushing through consultations. I'd also like to commend the reception team, who have consistently been welcoming throughout my visits. During my most recent appointment, I noticed a member of the reception staff handling a challenging interaction with a difficult patient (who appeared to be experiencing anxiety) with remarkable composure and empathy while maintaining appropriate professional boundaries. I was genuinely impressed by their professionalism.

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