Church Lane Medical Centre

My wife recently joined the practice and today she attended an appointment with our young baby. Unfortunately, the interaction with the receptionist was extremely disappointing and fell well short..

Attempted to obtain a medical form for a recreational activity. The clinician declined to complete it, citing insufficient expertise in that particular area. However, the form only requested..

I recently attended my blood test appointment. I was seen promptly at the scheduled time. The nursing staff member was welcoming and conducted the procedure efficiently and with a professional..

I'm absolutely terrified of medical appointments and anything associated with healthcare. I had to attend for my routine blood test today, which I had been postponing due to concerns about covid. I..

Attempting to secure an in-person appointment proved very difficult despite explaining that I had been advised by a clinician to arrange one for today. Since this instruction was not recorded in the..

Terrible experience trying to book an appointment. I've called multiple times over several days without success in securing a slot. Despite rarely needing to visit, I find it frustrating that others..

I am extremely disappointed with my recent experience, though I must acknowledge that the clinical staff at this practice work incredibly hard and provide excellent care. However, I have serious..

The surgery became available at 8am. I managed to reach reception at 8.10am. Unfortunately, there were no available appointments remaining for my mother. This seemed quite surprising given the early..

I have been a patient at this practice for a considerable amount of time. This morning I attempted to contact the surgery by telephone but was unable to get through after spending over an hour..

You did not deserve even one star. There is a need for equal treatment of all patients, or consideration should be given to stepping aside so someone else can provide the service properly. The..

I required some guidance and while the telephone lines were quite congested, I did receive a callback on each occasion. I didn't feel dismissed; the team demonstrated genuine understanding and..

I have been with another medical centre for most of my life and changed to this practice when I moved to a nearby location. I've honestly had fantastic experiences there myself! Having visited..

After waiting twenty minutes in a telephone queue, I was informed that no appointments were available. When asked if I required emergency treatment and what my concern was, I felt frustrated that my..

Excellent group of healthcare professionals, and I have been a patient at this medical practice throughout my entire life.

I have consistently received satisfactory care at Church Lane Medical Centre. The reception team has always been friendly and welcoming. The clinical staff have demonstrated professionalism and..

I have to say this medical practice is excellent overall. However, when I called today to request a repeat medication refill, the receptionist I spoke with was rather unhelpful. When I rang back at..

An amazing service run by wonderful people. I'm really grateful to the clinical team here. They provided prompt diagnosis and treatment, and I'm genuinely thankful for the care I received. Hats off..

I have visited this practice on numerous occasions and have been satisfied with the services offered. However, I have concerns about the manner in which the reception staff interact with patients...

Had a telephone consultation this morning with a clinician who demonstrated good listening skills, was patient, understanding and informative.

Called the practice to arrange an appointment and found the receptionist's manner to be quite unwelcoming.