Lightwater Surgery

I want to express my sincere gratitude to the healthcare professional I saw. I have required a particular medical treatment for the past year and have been experiencing significant tiredness that..

An exceptionally busy yet well-organised practice. The facility has several consultation areas and additional services available on-site. Appointments can be obtained by calling in the morning,..

I'm relieved to have moved away from this practice, and I completely understand the concerns raised by other patients. The behaviour displayed by certain clinicians went well beyond what I would..

It is difficult to secure an appointment at this practice, and the reception team's manner could be more welcoming.

I have found the service at this surgery to be disappointing, particularly concerning my medication request. Throughout recent weeks, I have spoken with various members of staff, and the guidance I..

Yes, the NHS are understaffed. Yes, your receptionists have to handle a lot of calls in the morning, which appears to be a consequence of the difficulty in booking appointments in advance. Yes,..

I had a very negative experience with my recent appointment. The consultation was extremely brief, lasting only a few minutes. I felt that the medication prescribed was inappropriate for my..

I've consistently been impressed with our local surgery and my most recent appointment along with the subsequent follow-up exceeded what I anticipated. Booking appointments is straightforward, the..

Really pleased with the service at this surgery, generally get a same day appointment. The clinician I see has been absolutely brilliant and I find that they're extremely thorough in helping resolve..

Outstanding medical professionals regardless of who you consult with, paired with a reception team that demonstrates genuine concern for patients. The commitment to serving the local community is..

A clinician at this practice. Unacceptable attitude, very rude, abrupt and shows no empathy or patience to listen. I feel this approach is unsuitable for the profession. I've been registered with..

Excellent practice with outstanding clinical staff! The automated appointment booking system, however, leaves much to be desired.

Brief and straightforward appointment

I would strongly advise against using this practice. My partner experienced a prolonged urinary tract infection and attended this surgery on several occasions over a number of weeks. Rather than..

The treatment received at this practice has been deeply disappointing. The level of care provided fell significantly short of expectations. A formal complaint has been lodged with both the practice..

Excellent surgery. Have nothing but positive comments to say about it. Very friendly, polite and professional clinical and reception staff. I have had no problem ever booking an appointment for a..

The reception team provided a disappointing experience, lacking warmth and understanding in their interactions.

I'm not someone who typically leaves reviews, but I feel this practice genuinely warrants recognition. I experience significant anxiety around medical settings due to a difficult past experience,..

We received excellent care at Lightwater Surgery today for our child's respiratory condition. We appreciate having access to a surgery with a straightforward appointment system. Thank you for the..

The entire medical team and reception staff demonstrate genuine helpfulness and compassion in their approach. Their continued dedication to patient care is much appreciated.