QO

Queenie O. 4 months ago • From Google

Rating

Excellent

Felt genuinely listened to and respected throughout

I had an appointment at this practice and couldn't recommend the experience enough. As a woman of colour, I often find GP appointments quite daunting, as there have been times in the past where I've felt dismissed. However, this experience was completely different. The clinician was very thorough in their assessment, knowledgeable, and took the time to really listen to everything I was saying. I felt genuinely respected and understood, and left the appointment feeling confident in their judgement. It was a really pleasant experience overall. Thank you again for the care provided.

Binfield Road Surgery

2 months ago

Thank you for taking the time to share such thoughtful feedback. We’re truly pleased to hear that your experience with Dr Hollington was a positive one. We’re especially grateful you highlighted feeling respected, listened to, and understood. We know how important it is that every patient feels heard and treated with dignity, and it’s encouraging to know we provided that level of care. Your comments about her thoroughness and professionalism will mean a great deal to her. We’ll be sure to pass on your kind words. Thank you again for sharing your experience. The team at Binfield, Stockwell.

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