Strawberry Hill Medical Centre

I have been waiting more than three weeks for a manager to contact me regarding concerns about the service my child has received. Commitments were made about timescales that were not met, with..

I wish I could express my dissatisfaction more strongly, as this experience fell well short of expectations. I submitted an online request on Monday morning, and by Thursday, despite making numerous..

The reception staff came across as dismissive and intrusive, which made me hesitant to seek help. I've been dealing with a persistent issue for an extended period but delayed addressing it because I..

Recently became a patient at this practice and have found the team to be supportive, well-organised and approachable.

The appointment went well, with the staff being quite supportive and the overall service being prompt and efficient.

I have been to see a clinician at this practice who was very patient and a good listener. They knew exactly how to help me out. Highly recommended.

Regarding the administrative team, I found them to be courteous and very supportive with my questions, and they offered help whenever required 😊 Thank you

I have not been very impressed with the Medical Centre in the recent past, but I had a face to face appointment recently with a physician associate who was amazing. They listened carefully and were..

This practice fell significantly short of expectations, with unhelpful front desk staff and limited doctor availability when appointments were needed. I would not recommend using this service.

The appointment process feels unnecessarily complicated and restrictive when trying to access medical care. I had a relatively minor concern affecting my comfort and safety while driving, which..

Reception staff overlooked a task during a recent visit. I was seen by a clinician regarding a medication adjustment. A referral was arranged for additional support services. Although I initially..

Attempting to contact the surgery has been quite challenging. The automated system presents numerous options that do not appear to address my needs. This has been frustrating.

I have been a patient at this practice for two years and have consistently received excellent care from all members of the team, including the clinicians, pharmacy staff, nursing team, and reception..

I have experienced ongoing difficulties at this practice for several years, particularly since the relocation. I was scheduled for a telephone consultation at a specific time, but after waiting for..

It can be quite challenging to get through to see a clinician, as the reception team often acts as a barrier to accessing appointments.

I recently had to switch to a different practice. I really miss my previous surgery! The new practice operates solely through an online booking system, and the reception staff seem unwilling to help..

The practice was busy, yet appointments ran punctually. The staff were welcoming and the clinical environment felt secure.

The reception staff could benefit from improved communication skills and a more courteous approach when dealing with patients.

Having been registered as housebound with my previous GP practice since 2016, my current practice made the decision to revoke my housebound status without any prior notification. I have significant..

I have consistently had a positive experience at this centre. While appointment availability can be challenging, every member of the team has been helpful and courteous, and I recognise this..