The Exchange Surgery
one year agoMark L. one year ago • From Google
Excellent
Felt genuinely listened to at every appointment
I don't often take the time to leave reviews when I should, particularly for positive experiences, so I'm pleased to be writing this now. The GP I see is outstanding and represents the best medical care I've experienced. This clinician is thoughtful, approachable, perceptive and genuinely supportive. Over the past couple of years as a patient at this practice, I've attended several appointments and have never felt anxious about visiting because they consistently demonstrate a willingness to listen carefully and invest time in understanding my concerns. There's also a sense of connection and mutual understanding, which contributes to making each appointment feel more comfortable. I genuinely believe I wouldn't have navigated through certain challenges without their professional guidance and support, and I would strongly encourage others to consider them as their regular healthcare provider. I feel fortunate to have access to such a capable and dedicated medical professional.
The Exchange Surgery
one year agoDear Mark, Thank you so much for taking the time to share such thoughtful feedback. We're happy to hear how highly you value the care provided by Dr Knight and that he has been able to support you over the past few years. Your kind words mean a great deal to Dr Knight and a wider team.
Thank you Paddy, this sounds amazing
The Exchange Surgery
Claudia S.
I'm not sure why I stayed with my previous practice for so long, but I cannot speak highly enough of The Exchange Surgery. The clinical team and support staff are all exceptionally knowledgeable and..
The Exchange Surgery
sahra o.
Thank you so much Sahra for your feedback, Dr Joynson was very happy to read it.
The Exchange Surgery
Abigail C.
An excellent GP practice. I switched from my previous surgery because I was unable to secure an appointment for several weeks. After registering with this practice, my medical records were..
The Exchange Surgery
Megan M.
If you are looking for a healthcare professional who combines expertise with genuine empathy, I cannot recommend this practice enough. The clinician I saw has a wonderful bedside manner; their calm..
The Exchange Surgery
Timothy M.
I had an extremely negative experience at this surgery. I encountered significant difficulties accessing healthcare appointments that I had arranged. There were discrepancies regarding appointments..
The Exchange Surgery
Elsa E.
I found it difficult to arrange an in-person appointment ahead of time, as only telephone consultations were available. The practice operates a same-day booking system requiring arrival at 8am with..
The Exchange Surgery
Muffin B.
This practice stands out as excellent compared to others in the area. The clinical staff in particular provided outstanding care and attention.
The Exchange Surgery
Jenny P.
Extremely pleasant and supportive
The Exchange Surgery
Khon D.
The service lacked warmth and attentiveness.
The Exchange Surgery
Beth B.
I recently relocated to the area and was given a recommendation for this practice. I had the opportunity to visit for the first time this week and was very pleased with my experience. The..
The Exchange Surgery
Hannah C.
I recently switched to this practice after being dissatisfied with my previous one. I cannot speak highly enough of this surgery. The front desk team are exceptionally welcoming and I have..
The Exchange Surgery
W E.
Thank you Elizabeth for such a kind review. Dr Hipps was especially happy to read it!
The Exchange Surgery
mohammed k.
Thank you so much for your lovely feedback
The Exchange Surgery
Mohamed V.
I had a recent appointment and the healthcare professional who saw me was absolutely wonderful. They were warm, patient, and incredibly professional. They took the time to explain everything..
The Exchange Surgery
stephen d.
The nursing staff member was welcoming and provided helpful guidance regarding my health concerns.
The Exchange Surgery
Mohammad R.
The reception team provided outstanding service, delivering information in a friendly and welcoming manner. This represents the finest general practice experience I have encountered.
The Exchange Surgery
angela m.
We are happy to hear we could help
The Exchange Surgery
Diana C.
We feel very fortunate to have access to such an outstanding medical practice. The reception team are wonderful and consistently helpful, while the clinical staff demonstrate genuine care and..
The Exchange Surgery
Harry M.
Dear Harry, This complaint has been investigated, responded to fully in 2019. We have followed NHS Complaints procedure and closed the complaint accordingly. We are sorry that you still..
The Exchange Surgery
Paddy B.