Netherfield House Surgery

I decided to leave this practice because they have been operating behind closed doors for approximately 18 months. During a period when medical support was genuinely needed, the practice remained..

The front desk team are excellent and consistently make an effort to support patients beyond their basic duties, while remaining mindful of their workload limits. The clinical staff members have all..

Brilliant clinical staff at this practice.

I waited on hold for an extended period before being instructed to call back the following morning at a specific time to arrange an appointment for my family member who required urgent care. I am..

The team at this practice demonstrate genuine helpfulness throughout. The reception staff in particular stand out for being approachable, welcoming and genuinely committed to supporting patients...

Waiting significantly longer than the scheduled appointment time is frustrating, particularly for elderly patients. The lack of communication or acknowledgement during this extended wait was..

A healthcare professional attended my home visit and was absolutely excellent. They were extremely friendly and very professional, and their guidance regarding my health concern was extremely..

I received a call from reception informing me that a clinician needed to discuss some test results with me. An appointment was arranged for the following morning. I arrived a few minutes late, and..

I found the emergency appointment system quite challenging to navigate, as same-day slots appear difficult to secure. You need to call at specific times in the morning or early afternoon, though the..

At 62 years of age and having relocated several times throughout my life, I can genuinely say this practice represents the best healthcare experience I have received. While appointments occasionally..

The appointment was straightforward and pleasant, with friendly and welcoming healthcare professionals throughout.

I have numerous concerns about the care my father has received. He has required hospital admission multiple times, which I believe resulted from clinical decisions I consider inappropriate. This led..

Have been a patient at this practice for three decades. The team has consistently demonstrated helpfulness even during busy periods. The main area for improvement is the telephone system, as getting..

Disappointing experience, I'm surprised the practice hasn't faced more serious consequences for their service standards.

The team members are approachable and welcoming. It is important to ensure you are seen by the appropriate clinician, as seeing the wrong one may result in information you feel is inaccurate...

Have not experienced any issues, the service has consistently been excellent regarding scheduling and referral processes.

I had a wonderful experience at the surgery today. The clinician I saw was genuinely attentive and took time to understand my concerns, developing a clear course of action. They demonstrated..

I am giving a 3 star because I've had really negative, unhelpful experiences with 2 of the GPs and a locum at this practice. However, I saw a lovely clinician several weeks ago and another clinician..

I have been attending this practice for quite some time before relocating to a different one, and what a difference it has made. THIS PRACTICE IS WONDERFUL THE STAFF TRULY GO THE EXTRA MILE TO..

I attempted to contact the practice from early afternoon when they were meant to be available following their lunch break, but the voicemail message indicated the line was still closed. It seems..