Pelton & Fellrose Medical Group

The general practice environment presents significant challenges currently. I believe this medical group is delivering the highest standard of care possible given the circumstances. All of my..

I have been dealing with significant mental health challenges for an extended period and recently made the decision to seek support. However, I am finding the wait time for my next appointment to be..

I found the care provided to be inadequate, and felt that the reception staff were defensive and unwilling to acknowledge concerns. This practice may not be suitable for those managing ongoing..

Outstanding level of care provided by this medical practice.

I was pleasantly surprised to discover that this practice offers a weekly specialist women's health clinic when I made an enquiry about hormone-related healthcare options. I recognise that access to..

I have consistently had a positive experience with this practice. Whenever I require medical attention, the staff have been readily available and supportive.

This practice has been deeply disappointing throughout my time as a patient. Over a six-month period, I experienced numerous instances where unfamiliar clinicians made changes to my medication..

Honestly, you might as well attempt self-treatment. Empty assurances from medical professionals and a lack of responsiveness from administrative staff despite multiple follow-up attempts. Seemingly..

I contacted the practice to request an appointment and was informed I would receive a callback. A text message subsequently arrived indicating an attempt had been made to arrange an appointment for..

I have only rated 1 star as I cannot rate zero. Obtaining an appointment with a doctor is extremely challenging. The nursing area is consistently busy and the staff work diligently. However, on..

I am genuinely grateful to the clinician whose prompt assessment and swift referral to emergency services facilitated my hospital admission. The care provided by both the clinical team and the..

The rating reflects my experience entirely. I have been a patient there for quite some time and I'm uncertain why I didn't make the decision to switch practices earlier.

Extremely poor experience with this practice. I would recommend looking elsewhere for your healthcare needs as the service does not meet expectations. Every visit involves unnecessary complications..

This surgery has significant issues. Face-to-face appointments are difficult to obtain unless you persistently request them, and when available, they are often scheduled several days later than..

I find myself making repeated visits to the practice without seeing my concerns being addressed or resolved.

The standard of care provided to patients fell significantly short of expectations.

What does it take to actually get an appointment? When someone presents with serious health concerns after visiting weeks prior and receives the same medication they were already taking without..

I have been attending this practice for a year and have experienced no issues that would be unusual for any other surgery. The clinical staff have provided excellent support in managing my ongoing..

I have never experienced such an unhelpful approach from a medical practice. Medication was discontinued without prior notification, and there was a refusal to reinstate it during a period of..

The clinical team members provide excellent care. The challenge of accessing in-person consultations reflects a wider systemic issue stemming from increased patient numbers and resource constraints...