Brook Square Surgery

I would strongly advise avoiding this medical practice. The experience left me feeling worse off than when I arrived. The front desk staff came across as dismissive and appeared to believe they knew..

The clinical team and nursing staff have been excellent in managing my care, and the administrative and reception staff have been equally welcoming and helpful. I would certainly recommend this..

I have been a patient at this practice for over a decade. When I visited in person to arrange an appointment, I was informed that bookings are handled exclusively through their online system or by..

The clinical team at this practice demonstrate good capability. However, access to appointments is significantly hindered by the online booking system, which becomes available at 7.45 and closes..

The approach to addressing healthcare concerns felt inadequate and dismissive. There appeared to be a lack of willingness to consider alternatives outside standard procedures. The care seemed..

Excellent medical practice. Throughout my time as a patient here, spanning several years, the team has provided significantly better support for my ongoing health concerns compared to my previous..

The reception staff seemed to overstep their role and make decisions beyond their scope. This raises concerns about the appropriateness of their involvement in patient care matters.

I have had a wonderful experience with the clinical staff at this surgery, who have consistently provided excellent care since I became a patient. The nursing team members are approachable and..

The service quality fell short of expectations. Accessing appointments with a doctor proved extremely difficult. Staff frequently directed patients elsewhere rather than providing care. The facility..

We found it extremely frustrating that neither my spouse nor I could secure an appointment when we needed one during that difficult period. As a result, we had no choice but to attend the emergency..

I relocated from my previous healthcare provider in 2020 and have experienced no issues since. I have attended appointments with nursing staff in person and consulted with a doctor when required...

I contacted the practice regarding a throat-related concern and was offered an appointment two weeks away. When I raised concerns about the wait time, I was informed that the clinician had assessed..

Positive experience with the medical team

The practice comes across as unwelcoming and dismissive. It's difficult to get appointments with a doctor, and there's a high turnover of staff. Most of the team members are not particularly..

The reception team have consistently demonstrated friendliness and helpfulness throughout my interactions with them. The clinician I consulted with showed remarkable compassion and understanding,..

Exceptionally positive experience

I would strongly recommend avoiding this practice. The service has been entirely unhelpful across all aspects, including scheduling and medication requests. The overall experience has been deeply..

Difficulty reaching the practice by telephone. No option available for receiving calls from hospital services.

I would rate this practice much lower if possible. I have been a patient here for many years and recall when the service was of a better standard. Currently, obtaining an appointment is extremely..

I share the sentiments expressed by other patients. Since joining this practice a few months ago, I have noticed that many of the staff members seem to display an unhelpful demeanor and appear..