Bentley Medical Practice

The practice continues to issue prescriptions for a medication despite an allergy being documented in the patient's medical records.

The practice has demonstrated a pleasant and welcoming approach towards us as patients.

I don't usually leave reviews, but I feel compelled to share my concerns about the service at this practice. Working in a similar healthcare setting myself, I've observed what appears to be a lack..

The receptionist was very welcoming and proactively updated us about how long we would need to wait. The waiting area was pleasant, clean and comfortable. The healthcare professional we saw..

The team here are welcoming and it's straightforward to book an appointment.

I experienced a two-month period of being redirected between services, which resulted in me having to leave work due to my health concerns. However, the eventual outcome was that my issue was deemed..

It is extremely difficult to secure appointment slots, and reaching the practice by phone is challenging in itself. On a recent attempt to book, I was informed of a substantial waiting period for..

Unlike some of the other reviews for this practice, I think it is fantastic. Each time I visit for any concern I may have, I receive outstanding care. The reception team are always working to ensure..

I submitted an online consultation request in the morning and received a callback from a helpful member of the reception team mid-morning. They were very supportive and managed to resolve the matter..

Disappointing experience at this practice. The decision was made to discontinue my long-term medication without adequate explanation, despite my ongoing health condition. I was directed to travel a..

The nursing staff are excellent, though the appointment system could be improved. I had a telephone consultation for an infection that was arranged through a direct call, but when a similar issue..

I recognise that some individuals have expressed dissatisfaction with their care, however I have found no issues with the service I have experienced during my time as a patient. The clinical team,..

I've noticed quite a few unfavourable reviews about this practice, but I couldn't be happier with the team here. They've been incredibly supportive and have truly exceeded expectations in helping my..

I have been very pleased with the standard of care I have received and I would rate this practice highly.

The receptionist at the front desk was lovely and very helpful. The nursing staff were equally supportive and kind. The team consistently demonstrates a helpful and caring approach.

The administrative processes appear to lack clear direction and leadership structure. There have been frustrations with phone calls being disconnected unexpectedly. Appointment availability has been..

The practice does not appear to make referrals when cases fall outside their scope of care. Additionally, there are significant difficulties reaching the surgery by telephone, and even when contact..

Outstanding medical and administrative team; they have consistently made exceptional efforts to help me promptly whenever I have contacted them by phone or visited in person.

It is difficult to obtain an appointment, even when attempting to book early in the morning.

The experience felt unprofessional and unwelcoming. During my appointment, the staff member was quite abrupt when I was attempting to communicate. As I tend to experience significant anxiety when..