Rooley Lane Medical Centre

There is one clinician at this practice who genuinely took an interest in my child's health and wellbeing. From the very first appointment, they demonstrated exceptional empathy, professionalism,..

I'm uncertain why there are numerous negative reviews, but since transferring from my previous practice to my current one, I've noticed a substantial improvement in the standard of care I receive...

I have been a patient at this surgery for approximately three years and it has proven to be an excellent choice for my family and me. The reception team and wider staff are outstanding. I..

Excellent practice, I have never experienced any problems with booking appointments, getting my prescriptions, or anything else. The reception team are wonderful and the clinical staff are..

The receptionist appeared inattentive to detail. I arrived and waited for half an hour, only to discover upon returning to the desk that my arrival had not been properly recorded by the earlier..

The staff members displayed a dismissive and discourteous manner throughout my visit. When I requested clarification regarding a health precaution measure they had instructed me to use, and when I..

The reception staff were courteous and welcoming, and the clinical team demonstrated a friendly demeanor. Appointment times were managed efficiently without extended delays.

The practice begins taking calls at 8am, however when attempting to contact them from that time onwards, the calls do not connect properly. Instead, the line repeatedly disconnects, and despite..

The reception team appeared dismissive regarding telephone appointment procedures. Calls were disconnected after minimal rings, and when attempting to reconnect, staff indicated the appointment slot..

It took approximately half an hour to get through when there appeared to be minimal wait. I received medication that did not suit me and subsequently experienced an allergic reaction. It seems..

The reception team appeared dismissive and inattentive during my visit, seeming more focused on conversation amongst themselves rather than assisting patients. I found it difficult to reach the..

My mother had a very disappointing experience at the practice today. She arrived thirty minutes early for her appointment and checked in with the receptionist, but felt that she was not treated with..

I have been a patient at this practice for over two decades, and I consider it to be an excellent facility. The clinical staff demonstrate genuine care, compassion, and understanding, consistently..

The customer service experience was disappointing. When attempting to contact the practice by phone, the line appeared to be unavailable, and despite multiple attempts over an extended period, I was..

My time at this medical centre has been deeply disappointing and demoralizing. It has become extremely challenging to obtain an appointment, and the standard of care provided falls considerably..

I have been attempting to contact the practice throughout the day but have been unable to get through due to the phone line being busy. After multiple attempts to reach someone, I require assistance..

The clinical staff at this practice are excellent and demonstrate genuine kindness and attentiveness to patients. They listen carefully to concerns and provide a supportive approach to care. I have..

The receptionist at this clinic appeared to have significant influence over clinical decisions. A blood test was recommended by my healthcare provider due to complications following a surgical..

The practice opens at 8am, but within a minute of that time being reached, the queue appears to be over 30 people deep, which seems difficult to understand how that occurs.

The receptionist's manner was quite abrupt and lacked warmth. The level of customer service fell short of expectations.